[NSRCA-discussion] F3aUnlimited announcement

[Peter Vogel]

I'm a software engineer who works mostly in the cloud, I have yet to see a site launch (whether I was involved or not) go perfectly. No matter how much testing we do in a stage environment, etc. stuff happens. When I visited your site on the first day it was live, things were slow, but I was still able to place the order I needed, and stuff was still shipped promptly and arrived safe.
Sounds like you had some issues to deal with on the back end that we, your customers, were neatly unaware of. That's kudos to you and Anna!
Over the past couple of weeks the site has really improved dramatically!  Well done to your new team. 
Doing business with F3AUnlimited remains a great pleasure!
Peter+

Sent from Acompli




On Thu, Jul 10, 2014 at 7:57 AM -0700, "Bill via NSRCA-discussion" <nsrca-discussion at lists.nsrca.org> wrote:










+2...have to count the wonderful help and guidance with Greyson!

Sent from my iPhone
On Jul 10, 2014, at 10:07 AM, Bob Kane via NSRCA-discussion <nsrca-discussion at lists.nsrca.org> wrote:

+1 Bob Kane
getterflash at yahoo.com
        From: B Hebert via NSRCA-discussion <nsrca-discussion at lists.nsrca.org>
 To: General pattern discussion <nsrca-discussion at lists.nsrca.org>; Mike Mueller <mups53 at gmail.com> 
 Sent: Thursday, July 10, 2014 9:54 AM

 Subject: Re: [NSRCA-discussion] F3aUnlimited announcement
   
Hi mike 

I always Always get great service from you. I know the amount of work that goes into this.
And I hope you can ride the waves , I'm sure you will work it out . 
Thanks 

---- Mike Mueller via NSRCA-discussion <nsrca-discussion at lists.nsrca.org> wrote: 
> Hey list people. I posted this on RCU today:
>   Hey guys Mike Mueller here.
> If you don't know already I'm the owner of F3aUnlimited.com, Gator-RC
> Products and Power Unlimited Lipo's.
>  As many of you know and have communicated to us in the last month our new
> website launch got off to a very rocky start.
>  Anna and I had a vision to create something a
 lot better but we relied on
> a company that was completely incompetent. In the end they we're a bad
> partner and failed in an embarrassing fashion. They wouldn't even
> acknowledge that a 67 second refresh time was a bad thing. The server they
> had us on was not compatible with our site's back-end. The onus for this
> debacle sits on my shoulders. In life you live and you learn. If and when
> we ever have a similar change it will be handled a lot differently.  The
> reason we picked the developer was because of recommendations from friends
> who didn't have anything to do with E Commerce and an active website like
> ours.
>   Upon the launch we experienced a myriad of issues. The graphics were
> messed up. The server was the wrong one resulting in a slow response time
> and page refresh. The searches were messed up, the inventory was messed up,
> the check out
 system was all messed up.
>  All in all a complete mess. I can't even begin to tell you the stress this
> caused us.
>  So to update you. Anna was forced to fire the original people and hire a
> new company. This week is showing significant improvement and we continue
> to work the remaining issues. I think it's getting there.
>  I'd ask you to let me know your thoughts going forward. Please feel free
> to add constructive criticism and advise. We strive to improve and service
> our customers in a professional and courteous manner.
>  Anna and I have owned the companies since Jan 1st of this year. Prior to
> that we ran the shipping handling and customer service for 18 months. The
> first 6 months of ownership have been a roller coaster ride but what new
> company doesn't experience some high's and lows. To date we are making
> strides and growing at a
 fairly rapid rate. So the signs are good.
>  We thank our loyal customers for their patience and encouragement.
>  Today and tomorrow we are running 5% sale. It's kind of a come see us now
> offer.
>  Take care and I hope you all have a very nice day.
>  Mike Mueller

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