[NSRCA-discussion] F3aUnlimited announcement

[bhzboy07 at gmail.com]

You guys are doing a great Job Mike. Everything passes in due time. See you guys next weekend 

Sent from my iPhone

> On Jul 10, 2014, at 8:54 AM, B Hebert via NSRCA-discussion <nsrca-discussion at lists.nsrca.org> wrote:
> 
> Hi mike 
> 
> I always Always get great service from you. I know the amount of work that goes into this.
> And I hope you can ride the waves , I'm sure you will work it out . 
> Thanks 
> 
> ---- Mike Mueller via NSRCA-discussion <nsrca-discussion at lists.nsrca.org> wrote: 
>> Hey list people. I posted this on RCU today:
>>  Hey guys Mike Mueller here.
>> If you don't know already I'm the owner of F3aUnlimited.com, Gator-RC
>> Products and Power Unlimited Lipo's.
>> As many of you know and have communicated to us in the last month our new
>> website launch got off to a very rocky start.
>> Anna and I had a vision to create something a lot better but we relied on
>> a company that was completely incompetent. In the end they we're a bad
>> partner and failed in an embarrassing fashion. They wouldn't even
>> acknowledge that a 67 second refresh time was a bad thing. The server they
>> had us on was not compatible with our site's back-end. The onus for this
>> debacle sits on my shoulders. In life you live and you learn. If and when
>> we ever have a similar change it will be handled a lot differently.  The
>> reason we picked the developer was because of recommendations from friends
>> who didn't have anything to do with E Commerce and an active website like
>> ours.
>>  Upon the launch we experienced a myriad of issues. The graphics were
>> messed up. The server was the wrong one resulting in a slow response time
>> and page refresh. The searches were messed up, the inventory was messed up,
>> the check out system was all messed up.
>> All in all a complete mess. I can't even begin to tell you the stress this
>> caused us.
>> So to update you. Anna was forced to fire the original people and hire a
>> new company. This week is showing significant improvement and we continue
>> to work the remaining issues. I think it's getting there.
>> I'd ask you to let me know your thoughts going forward. Please feel free
>> to add constructive criticism and advise. We strive to improve and service
>> our customers in a professional and courteous manner.
>> Anna and I have owned the companies since Jan 1st of this year. Prior to
>> that we ran the shipping handling and customer service for 18 months. The
>> first 6 months of ownership have been a roller coaster ride but what new
>> company doesn't experience some high's and lows. To date we are making
>> strides and growing at a fairly rapid rate. So the signs are good.
>> We thank our loyal customers for their patience and encouragement.
>> Today and tomorrow we are running 5% sale. It's kind of a come see us now
>> offer.
>> Take care and I hope you all have a very nice day.
>> Mike Mueller
> 
> _______________________________________________
> NSRCA-discussion mailing list
> NSRCA-discussion at lists.nsrca.org
> http://lists.nsrca.org/mailman/listinfo/nsrca-discussion