NB Engineering ---- was PL Products

[Tom Hinton]

It's good to hear something positive. I am having issues with two different suppliers. Good to know they all aren't slow or unresposive.

  ----- Original Message ----- 
  From: Archie Stafford 
  To: discussion at nsrca.org 
  Sent: Thursday, January 06, 2005 8:21 PM
  Subject: NB Engineering ---- was PL Products


   

  On the other end of the scope I want to share an experience from a company who did stand behind their work.  I ordered a Mantis kit and it showed up last month.  Through no fault of Nedim's the fuse was damaged near the horizontal stab.  It was dented and the gel coat was cracked.  I called Nedim and told him what happened, he immediately offered to do whatever it took to fix the situation, offered to send me a new fuse.  I even had a bunch of custom work done on my Mantis, firewall installed and some other things.  The fuse was easily fixed so I did not accept the new fuse offer.  I later found out that for whatever reason he had not insured the shipment.  And even though it would've come out of his pocket, he offered to make sure I was happy.  

   

  Just wanted to share a positive experience from a kit maker, these are the ones we need to take care of.

   

  Arch

   

   

   


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  From: discussion-request at nsrca.org [mailto:discussion-request at nsrca.org] On Behalf Of Mike Hester
  Sent: Thursday, January 06, 2005 7:24 PM
  To: discussion at nsrca.org
  Subject: Re: PL Products

   

  Just saw this.

   

  That's funny, a well known "expert" told me yours was an isolated incident. Interesting, thanks for sharing. Of course this same expert told me there was no way I could build a plane as big as a Partner at 9 1/2 lbs. Even offered to bet me, but wouldn't bite on my price =) (GOD how I wish he would!)

   

  Nobody is perfect, but a few people go to great lengths to ignore and dismiss problems. I dunno, it sucks, but I think when you have a problem and are told nothing is wrong or it's your fault, something is obviously amiss. Then to hear you aren't alone, well that does change things.

   

  -Mike

   

    ----- Original Message ----- 

    From: tony at radiosouthrc.com 

    To: discussion at nsrca.org 

    Sent: Thursday, January 06, 2005 10:30 AM

    Subject: Re: PL Products

     

    Derek:

    Kind of reminds me of the Excellence that I had that blew off a wing... The wing socket was not installed properly (Quique had the SAME problem and had to go to France to show them how to fix it).  The offered me 10% off another kit....  What a deal!  

    After many e-mails and some intervention by Quique on my behalf, they agreed to replace the kit, but I still had to pay $350 in shipping cost...  At least I did get something....

     

    Now you know why I designed my own last year (Panacea) and it is kitted by PAC.....  If anyone is looking for a great flying KIT to build, contact PAC!

     

    Tony Stillman
    Radio South
    3702 N. Pace Blvd.
    Pensacola, FL 32505
    1-800-962-7802
    www.radiosouthrc.com
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