NB Engineering ---- was PL Products

[Archie Stafford]

On the other end of the scope I want to share an experience from a company
who did stand behind their work.  I ordered a Mantis kit and it showed up
last month.  Through no fault of Nedim's the fuse was damaged near the
horizontal stab.  It was dented and the gel coat was cracked.  I called
Nedim and told him what happened, he immediately offered to do whatever it
took to fix the situation, offered to send me a new fuse.  I even had a
bunch of custom work done on my Mantis, firewall installed and some other
things.  The fuse was easily fixed so I did not accept the new fuse offer.
I later found out that for whatever reason he had not insured the shipment.
And even though it would've come out of his pocket, he offered to make sure
I was happy.  
 
Just wanted to share a positive experience from a kit maker, these are the
ones we need to take care of.
 
Arch
 
 
 
  _____  

From: discussion-request at nsrca.org [mailto:discussion-request at nsrca.org] On
Behalf Of Mike Hester
Sent: Thursday, January 06, 2005 7:24 PM
To: discussion at nsrca.org
Subject: Re: PL Products
 
Just saw this.
 
That's funny, a well known "expert" told me yours was an isolated incident.
Interesting, thanks for sharing. Of course this same expert told me there
was no way I could build a plane as big as a Partner at 9 1/2 lbs. Even
offered to bet me, but wouldn't bite on my price =) (GOD how I wish he
would!)
 
Nobody is perfect, but a few people go to great lengths to ignore and
dismiss problems. I dunno, it sucks, but I think when you have a problem and
are told nothing is wrong or it's your fault, something is obviously amiss.
Then to hear you aren't alone, well that does change things.
 
-Mike
 
----- Original Message ----- 
From: tony at radiosouthrc.com 
To: discussion at nsrca.org 
Sent: Thursday, January 06, 2005 10:30 AM
Subject: Re: PL Products
 
Derek:

Kind of reminds me of the Excellence that I had that blew off a wing... The
wing socket was not installed properly (Quique had the SAME problem and had
to go to France to show them how to fix it).  The offered me 10% off another
kit....  What a deal!  

After many e-mails and some intervention by Quique on my behalf, they agreed
to replace the kit, but I still had to pay $350 in shipping cost...  At
least I did get something....
 
Now you know why I designed my own last year (Panacea) and it is kitted by
PAC.....  If anyone is looking for a great flying KIT to build, contact PAC!
 
Tony Stillman
Radio South
3702 N. Pace Blvd.
Pensacola, FL 32505
1-800-962-7802
www.radiosouthrc.com
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