NB Engineering ---- was PL Products

Thu Jan 6 16:52:46 AKST 2005

Let me chime in here, also....somewhat lesser scale, but two examples of really GREAT service....First is Central Hobbies - had to back order an item.  I get a personal email asking if it's okay, and with an expected date.  I wrote back, sure, but if you can't ship by x date, cancel.  When they get the stuff, I get an email and it SHIPPED THE SAME DAY.
    (I'm not a big Central customer, Team- Nobody, and Un-sponsored - just a name and CC #)  WELL DONE, Central!!!

Second example is with Sonictronics - LHS can't/won't/doesnt' want to get a couple bottles No Heat Solvent.  I order through their commerce site...12/31...get a notice of shipment TODAY.  I was miffed.  Wrote them back, said thanks, but how come 6 days to PROCESS.  Got an answer about "closed for the Holidays, and reopned on 1/3"... that means they had all the OTHER orders to process, and got mine out in less than 2 days!!!!  Again, small order, nobody buyer, and they responded!!!!

THose are two examples of how service OUGHT to be, and I will return business their way in the future.

Bob Pastorello
NSRCA 199  AMA 46373
rcaerobob at cox.net
www.rcaerobats.net

  ----- Original Message ----- 
  From: Tom Hinton 
  To: discussion at nsrca.org 
  Sent: Thursday, January 06, 2005 7:40 PM
  Subject: Re: NB Engineering ---- was PL Products

  It's good to hear something positive. I am having issues with two different suppliers. Good to know they all aren't slow or unresposive.

    ----- Original Message ----- 
    From: Archie Stafford 
    To: discussion at nsrca.org 
    Sent: Thursday, January 06, 2005 8:21 PM
    Subject: NB Engineering ---- was PL Products

    On the other end of the scope I want to share an experience from a company who did stand behind their work.  I ordered a Mantis kit and it showed up last month.  Through no fault of Nedim's the fuse was damaged near the horizontal stab.  It was dented and the gel coat was cracked.  I called Nedim and told him what happened, he immediately offered to do whatever it took to fix the situation, offered to send me a new fuse.  I even had a bunch of custom work done on my Mantis, firewall installed and some other things.  The fuse was easily fixed so I did not accept the new fuse offer.  I later found out that for whatever reason he had not insured the shipment.  And even though it would've come out of his pocket, he offered to make sure I was happy.  

    Just wanted to share a positive experience from a kit maker, these are the ones we need to take care of.

    Arch

----------------------------------------------------------------------------

    From: discussion-request at nsrca.org [mailto:discussion-request at nsrca.org] On Behalf Of Mike Hester
    Sent: Thursday, January 06, 2005 7:24 PM
    To: discussion at nsrca.org
    Subject: Re: PL Products

    Just saw this.

    That's funny, a well known "expert" told me yours was an isolated incident. Interesting, thanks for sharing. Of course this same expert told me there was no way I could build a plane as big as a Partner at 9 1/2 lbs. Even offered to bet me, but wouldn't bite on my price =) (GOD how I wish he would!)

    Nobody is perfect, but a few people go to great lengths to ignore and dismiss problems. I dunno, it sucks, but I think when you have a problem and are told nothing is wrong or it's your fault, something is obviously amiss. Then to hear you aren't alone, well that does change things.

    -Mike

      ----- Original Message ----- 

      From: tony at radiosouthrc.com 

      To: discussion at nsrca.org 

      Sent: Thursday, January 06, 2005 10:30 AM

      Subject: Re: PL Products

      Derek:

      Kind of reminds me of the Excellence that I had that blew off a wing... The wing socket was not installed properly (Quique had the SAME problem and had to go to France to show them how to fix it).  The offered me 10% off another kit....  What a deal!  

      After many e-mails and some intervention by Quique on my behalf, they agreed to replace the kit, but I still had to pay $350 in shipping cost...  At least I did get something....

      Now you know why I designed my own last year (Panacea) and it is kitted by PAC.....  If anyone is looking for a great flying KIT to build, contact PAC!

      Tony Stillman
      Radio South
      3702 N. Pace Blvd.
      Pensacola, FL 32505
      1-800-962-7802
      www.radiosouthrc.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.f3a.us/pipermail/nsrca-discussion/attachments/20050107/7212fd33/attachment.html