direct orders

[Bill Glaze]

I don't want to sound like a second guesser, (and believe me I'm sympathetic
with the loss) but I had in-transit damage happen with a 35% airplane.  After
negotiating with the carrier, and the manufacturer, I realized I had made a
mistake by accepting the shipment.  If  I'm ever in the same circumstances, I'll
refuse the shipment.  Only reason I didn't do so this particular time, was the
long waiting period for a replacement.  I shoulda waited.  And let U.P.S. and
the manufacturer fight it out with me on the outside as an observer.
If there is any damage, DON'T ACCEPT IT!

Bill Glaze

Tony Stillman wrote:

> After I had the Excellence blow off a wing panel in flight, and PL only
> wanted to give me 10% off of a new kit, I decided that I really needed to
> design my own airplane so that I could get one when I wanted one, and build
> it so it would stay together.
>
> The Smaragd that I am flying is good, but I will be happy when my new
> Panacea is in the air in early 2004.
>
> Tony Stillman
> Radio South
> 3702 N. Pace Blvd.
> Pensacola, FL 32505
> 1-800-962-7802
> www.radiosouthrc.com
> ----- Original Message -----
> From: "Troy Newman" <troy_newman at msn.com>
> To: <discussion at nsrca.org>
> Sent: Wednesday, October 01, 2003 3:35 PM
> Subject: Re: direct orders
>
> > Tom,
> >
> > PL is not the best thru such an event. Their attitude if you have not
> > already received it is "you signed for the box" meaning the box was in an
> > undamaged state. If the box was damaged why did you sign for it?
> Therefore
> > it is up to you and the freight company. The freight company will tell you
> > the same and since the box was signed for in an un-damaged state the
> > contents should be undamaged as well if packaged properly.  This becomes a
> > big issue in that the boxes are not packaged very well.
> >
> > Here in the USA Central Hobbies repackages the kits and does a pretty good
> > job of dealing with the issue. The problem is our planes are
> > fragile...especially these French fuses. If not packaged properly the UPS,
> > FedEX and so on will break, bust, crush, damage, and puncture anything
> they
> > get their hands on.
> >
> >
> > This is the great reason to go through the local distributors...I
> understand
> > you are in a bad position being there is not a continental distributor for
> > you. Perhaps this will advise others of the issues at hand. Good Luck with
> > your issue. I hate to say that it doesn't sound good from those who have
> > received kits direct here in the USA.
> >
> >
> > TN
> >
> > ----- Original Message -----
> > From: "Koenig, Tom" <Tom.Koenig at actewagl.com.au>
> > To: <discussion at nsrca.org>
> > Sent: Wednesday, October 01, 2003 4:12 PM
> > Subject: RE: direct orders
> >
> >
> > >
> > > How was Pl through out all this Steve?
> > >
> > > Tom
> > >
> > > > ----------
> > > > From: Patternrules at aol.com[SMTP:Patternrules at aol.com]
> > > > Reply To: discussion at nsrca.org
> > > > Sent: Thursday, 2 October 2003 5:55
> > > > To: discussion at nsrca.org
> > > > Subject: Re: direct orders
> > > >
> > > > I had 2 Smaragd fuses damaged the 3rd one was in great shape I had the
> > > > distributor pack as my specs and paid extra to make sure that it would
> > > > come in OK and it is a no brainer to deal with freight ins. was my
> > > > experience anyway, time getting another fuse will probably be the big
> > > > thing.
> > > >
> > > > Steve Maxwell
> > > >
> > >
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