direct orders

[Koenig, Tom]

Oh dear..this is what I was fearing Troy. I am really quite concerned. I did
contact PL immediately upon opening the box..I took pictures too.

Man this could turn out to be a nightmare!!!!



> ----------
> From: 	Troy Newman[SMTP:troy_newman at msn.com]
> Reply To: 	discussion at nsrca.org
> Sent: 	Thursday, 2 October 2003 6:35
> To: 	discussion at nsrca.org
> Subject: 	Re: direct orders
> 
> Tom,
> 
> PL is not the best thru such an event. Their attitude if you have not
> already received it is "you signed for the box" meaning the box was in an
> undamaged state. If the box was damaged why did you sign for it?
> Therefore
> it is up to you and the freight company. The freight company will tell you
> the same and since the box was signed for in an un-damaged state the
> contents should be undamaged as well if packaged properly.  This becomes a
> big issue in that the boxes are not packaged very well.
> 
> Here in the USA Central Hobbies repackages the kits and does a pretty good
> job of dealing with the issue. The problem is our planes are
> fragile...especially these French fuses. If not packaged properly the UPS,
> FedEX and so on will break, bust, crush, damage, and puncture anything
> they
> get their hands on.
> 
> 
> This is the great reason to go through the local distributors...I
> understand
> you are in a bad position being there is not a continental distributor for
> you. Perhaps this will advise others of the issues at hand. Good Luck with
> your issue. I hate to say that it doesn't sound good from those who have
> received kits direct here in the USA.
> 
> 
> TN
> 
> ----- Original Message ----- 
> From: "Koenig, Tom" <Tom.Koenig at actewagl.com.au>
> To: <discussion at nsrca.org>
> Sent: Wednesday, October 01, 2003 4:12 PM
> Subject: RE: direct orders
> 
> 
> >
> > How was Pl through out all this Steve?
> >
> > Tom
> >
> > > ----------
> > > From: Patternrules at aol.com[SMTP:Patternrules at aol.com]
> > > Reply To: discussion at nsrca.org
> > > Sent: Thursday, 2 October 2003 5:55
> > > To: discussion at nsrca.org
> > > Subject: Re: direct orders
> > >
> > > I had 2 Smaragd fuses damaged the 3rd one was in great shape I had the
> > > distributor pack as my specs and paid extra to make sure that it would
> > > come in OK and it is a no brainer to deal with freight ins. was my
> > > experience anyway, time getting another fuse will probably be the big
> > > thing.
> > >
> > > Steve Maxwell
> > >
> >
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