Webra - Horizon Hobby

[Wayne Galligan]

Great story Kieth...

to add to that I have had certain products fail in the past.  A  Century 21
sealing iron that plastic handle broke,  a MPI miracle switch that I though
was failed,  2-FMA coreless servo's that failed.  I sent these products back
to their respective distributors for evaluation or repair expecting to pay
something either for exchange or repair.  To my surprise, each and every one
of these products where returned with a new part.  Customer service is or
has become more sensitive to the end buyer and they are retaining their
customer loyalty buy taking care of these issues regardless of where I
bought the product and with out a receipt

Happy modeler...  :-)

Wayne G.

.
----- Original Message ----- 
From: "Keith Black" <tkeithb at comcast.net>
To: <discussion at nsrca.org>
Sent: Wednesday, October 01, 2003 2:26 PM
Subject: Re: Webra - Horizon Hobby


> I know that Lance had some frustration with Horizon due to lack of Webra
> parts in stock, but I wanted to share my more positive experience. I
> purchased a Webra 1.45 from Piedmont a while back as a backup motor but
had
> not needed to use it until recently. After 30 flights I heard a clattering
> sound during one of my flights. I landed and it was clear that the
bearings
> were gone. I went home and disassembled the engine to change the bearings
> and found that one of the bearings had disintegrated and metal fragments
> were imbedded in the head, piston, crank case and the sleeve and ring were
> seriously scratched.
>
> Since the engine is so new I sent it to Horizon Hobby (because Piedmont no
> longer carries the Webra). I explained what had occurred and that normally
> I'd simply replace the bearings myself, but due to the extent of the
damage
> I wanted them to take a look at it. I let them know that I always use
after
> run oil and run my engines slightly rich.
>
> Today I received a brand new Webra 1.45 in the mail, no charge.
>
> I am very appreciative to Horizon Hobby for this incredible customer
> service. I'll definitely be doing business with them in the future.
>
> Keith Black
>
>
> ----- Original Message ----- 
> From: "Lance Van Nostrand" <patterndude at comcast.net>
> To: <discussion at nsrca.org>
> Sent: Sunday, September 28, 2003 11:48 PM
> Subject: Re: Webra Parts unavailable ? THANKS!!
>
>
> > Michael,
> > Thanks a million for the reference to Swift electronics.  They had Webra
> 145
> > parts in stock and our deal went smoothly.
> >    I waited to reply to the list because I wanted to get the parts and
> make
> > sure everything was right..and everything is right.  Cliff Swift emailed
> me
> > back the same day and everything was easy.  Love to find another quality
> > supplier in our hobby and I wanted to let everyone know that Swift
> > electronics was swift.
> > --Lance
> > ----- Original Message ----- 
> > From: "michael holland" <turbines1 at charter.net>
> > To: <discussion at nsrca.org>
> > Sent: Friday, September 19, 2003 6:15 PM
> > Subject: Re: Webra Parts unavailable ?
> >
> >
> > > You might try the Canadian distributor at Swift Electronics, the guys
> name
> > > is: Cliff Swartz the email address is: swift @mb.sympatico.ca
> > > ----- Original Message ----- 
> > > From: <patterndude at comcast.net>
> > > To: <discussion at nsrca.org>
> > > Sent: Friday, September 19, 2003 1:01 PM
> > > Subject: Webra Parts unavailable ?
> > >
> > >
> > > >
> > > > I'm getting a bit frustrated here.  It seems unreasonable to me for
> > Webra
> > > to be
> > > > 4+ months behind in producing normal maintenance parts!  I already
> miss
> > > the
> > > > support we got from Lynn Osborn at Bully and Lee Davis at Piedmont.
> > Come
> > > to
> > > > think of it, they used to hint at difficulties dealing with Webra
too.
> > > >    Maybe someone here knows of another source of Webra parts???
Ever
> > > since
> > > > Horizon gathered up control I know of no other U.S. based source.
> > > >
> > > > You can be sure I won't be buying their 160 if this is how they
> operate.
> > > >
> > > > --Lance
> > > > ----------------------  Forwarded Message:  ---------------------
> > > > From:    John Spencer <jspencer at horizonhobby.com>
> > > > To:      "'aeroslave at comcast.net'" <aeroslave at comcast.net>
> > > > Subject: Webra Parts
> > > > Date:    Fri, 19 Sep 2003 12:25:50 -0500
> > > >
> > > >
> > > > Lance,
> > > > I spoke with our Purchasing team and we are still waiting for Webra
> > > > to get us this part. We have had an order in and are trying to get
> this
> > > part
> > > > before november, but may not be able. We apologize for any
> inconvenience
> > > > this is causing you.
> > > > Thank You,
> > > > Spencer
> > > >
> > > >
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: Lance Van Nostrand [mailto:aeroslave at comcast.net]
> > > > Sent: Friday, September 19, 2003 8:58 AM
> > > > To: websales
> > > > Subject: Contact Information Submission - ShopNow Program
> > > >
> > > >
> > > > Comments: I ordered a sleeve, piston, ring set for a Webra 1.45 in
> late
> > > > July. I was told it would be backordered until late August.  It is
now
> > > late
> > > > September and I haven't received it.  Please update me on the status
> of
> > my
> > > > order.
> > > > PS. The sales person I spoke with seemed very confused about my
order
> > > > request.  Webra has both a steel sleeve and aluminum sleeve (called
> > AeroX
> > > > when Piedmont models sold the engines).  I want the alumunum sleeve.
> > > >
> > > > Name: Lance Van Nostrand
> > > > Email: aeroslave at comcast.net
> > > >
> > > >
> > > > =====================================
> > > > # To be removed from this list, send a message to
> > > > # discussion-request at nsrca.org
> > > > # and put leave discussion on the first line of the body.
> > > > #
> > > >
> > >
> > > =====================================
> > > # To be removed from this list, send a message to
> > > # discussion-request at nsrca.org
> > > # and put leave discussion on the first line of the body.
> > > #
> > >
> >
> > =====================================
> > # To be removed from this list, send a message to
> > # discussion-request at nsrca.org
> > # and put leave discussion on the first line of the body.
> > #
> >
>
> =====================================
> # To be removed from this list, send a message to
> # discussion-request at nsrca.org
> # and put leave discussion on the first line of the body.
> #
>
>


=====================================
# To be removed from this list, send a message to 
# discussion-request at nsrca.org
# and put leave discussion on the first line of the body.
#