Webra - Horizon Hobby

[Keith Black]

I know that Lance had some frustration with Horizon due to lack of Webra
parts in stock, but I wanted to share my more positive experience. I
purchased a Webra 1.45 from Piedmont a while back as a backup motor but had
not needed to use it until recently. After 30 flights I heard a clattering
sound during one of my flights. I landed and it was clear that the bearings
were gone. I went home and disassembled the engine to change the bearings
and found that one of the bearings had disintegrated and metal fragments
were imbedded in the head, piston, crank case and the sleeve and ring were
seriously scratched.

Since the engine is so new I sent it to Horizon Hobby (because Piedmont no
longer carries the Webra). I explained what had occurred and that normally
I'd simply replace the bearings myself, but due to the extent of the damage
I wanted them to take a look at it. I let them know that I always use after
run oil and run my engines slightly rich.

Today I received a brand new Webra 1.45 in the mail, no charge.

I am very appreciative to Horizon Hobby for this incredible customer
service. I'll definitely be doing business with them in the future.

Keith Black


----- Original Message ----- 
From: "Lance Van Nostrand" <patterndude at comcast.net>
To: <discussion at nsrca.org>
Sent: Sunday, September 28, 2003 11:48 PM
Subject: Re: Webra Parts unavailable ? THANKS!!


> Michael,
> Thanks a million for the reference to Swift electronics.  They had Webra
145
> parts in stock and our deal went smoothly.
>    I waited to reply to the list because I wanted to get the parts and
make
> sure everything was right..and everything is right.  Cliff Swift emailed
me
> back the same day and everything was easy.  Love to find another quality
> supplier in our hobby and I wanted to let everyone know that Swift
> electronics was swift.
> --Lance
> ----- Original Message ----- 
> From: "michael holland" <turbines1 at charter.net>
> To: <discussion at nsrca.org>
> Sent: Friday, September 19, 2003 6:15 PM
> Subject: Re: Webra Parts unavailable ?
>
>
> > You might try the Canadian distributor at Swift Electronics, the guys
name
> > is: Cliff Swartz the email address is: swift @mb.sympatico.ca
> > ----- Original Message ----- 
> > From: <patterndude at comcast.net>
> > To: <discussion at nsrca.org>
> > Sent: Friday, September 19, 2003 1:01 PM
> > Subject: Webra Parts unavailable ?
> >
> >
> > >
> > > I'm getting a bit frustrated here.  It seems unreasonable to me for
> Webra
> > to be
> > > 4+ months behind in producing normal maintenance parts!  I already
miss
> > the
> > > support we got from Lynn Osborn at Bully and Lee Davis at Piedmont.
> Come
> > to
> > > think of it, they used to hint at difficulties dealing with Webra too.
> > >    Maybe someone here knows of another source of Webra parts???  Ever
> > since
> > > Horizon gathered up control I know of no other U.S. based source.
> > >
> > > You can be sure I won't be buying their 160 if this is how they
operate.
> > >
> > > --Lance
> > > ----------------------  Forwarded Message:  ---------------------
> > > From:    John Spencer <jspencer at horizonhobby.com>
> > > To:      "'aeroslave at comcast.net'" <aeroslave at comcast.net>
> > > Subject: Webra Parts
> > > Date:    Fri, 19 Sep 2003 12:25:50 -0500
> > >
> > >
> > > Lance,
> > > I spoke with our Purchasing team and we are still waiting for Webra
> > > to get us this part. We have had an order in and are trying to get
this
> > part
> > > before november, but may not be able. We apologize for any
inconvenience
> > > this is causing you.
> > > Thank You,
> > > Spencer
> > >
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: Lance Van Nostrand [mailto:aeroslave at comcast.net]
> > > Sent: Friday, September 19, 2003 8:58 AM
> > > To: websales
> > > Subject: Contact Information Submission - ShopNow Program
> > >
> > >
> > > Comments: I ordered a sleeve, piston, ring set for a Webra 1.45 in
late
> > > July. I was told it would be backordered until late August.  It is now
> > late
> > > September and I haven't received it.  Please update me on the status
of
> my
> > > order.
> > > PS. The sales person I spoke with seemed very confused about my order
> > > request.  Webra has both a steel sleeve and aluminum sleeve (called
> AeroX
> > > when Piedmont models sold the engines).  I want the alumunum sleeve.
> > >
> > > Name: Lance Van Nostrand
> > > Email: aeroslave at comcast.net
> > >
> > >
> > > =====================================
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> > > #
> > >
> >
> > =====================================
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> > #
> >
>
> =====================================
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>

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