Good Customer Service

[Scott McNaught]

I also had a similar experince with Horizon lately. I purchased a second hand JR 10s radio and sent it down to have the modes switched and checked over, it came back with the necessary work done and at no charge, great customer service. This was the first time I have ever dealt with them needless to say that will change and I will spread the word.

Scott
  ----- Original Message ----- 
  From: Brian Billings 
  To: discussion at nsrca.org 
  Sent: Friday, July 11, 2003 1:18 PM
  Subject: Good Customer Service


  I just wanted to take advantage of a chance to post something positive to the list, as most of you know I have had a terrible time with a Webra 145 I bought new and has never run right. I had replaced piston, ring, and rod that had been damaged from a lean running condition I could not solve, before I ruined the new parts I decided to ship it to Horizon Hobby since they are a dealer of these now and I must say Horizon knows the value to good customer service!!. I sent the engine off June 30th and today I received a brand new Webra 145!!! I did not even buy the motor from them. They had this statement on the receipt:

  Brian,
      Sending new engine to you at this point. Since line is so new and the time has been spent to correct potential problem failed with rod, piston and wristpin installation, best to start from scratch with new engine. Breakin to instructions.
   
  Just wanted to share this with everyone and if your Webra needs service I highly recommend Horizon Hobby.
   
  Thanks, Brian Billings
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