Good Customer Service

[spbyrum]

Mike
 
If your wife understood you, she would also understand how expensive our
toys are.  That might not be such a good thing.  Better stick with
Horizon understanding you and be happy.
 
-----Original Message-----
From: discussion-request at nsrca.org [mailto:discussion-request at nsrca.org]
On Behalf Of Mike Mueller
Sent: Friday, July 11, 2003 3:08 PM
To: 'discussion at nsrca.org'
Subject: RE: Good Customer Service
 
  I fly JR and I too have had outstanding service and help from Horizon.
They really understand flyers. Now if I could get my wife to understand
me I'd be doing a lot better. Mike
-----Original Message-----
From: Tony Stillman [mailto:tony at radiosouthrc.com]
Sent: Friday, July 11, 2003 12:34 PM
To: discussion at nsrca.org
Subject: Re: Good Customer Service
Brian:

GREAT!!!    Horizon doe a really good job with their stuff, so this is a
welcome, but not totally unexpected, suprise!
 
Tony Stillman
Radio South
3702 N. Pace Blvd.
Pensacola, FL 32505
1-800-962-7802
www.radiosouthrc.com
----- Original Message ----- 
From: Brian <mailto:auto7832 at bellsouth.net>  Billings 
To: discussion at nsrca.org 
Sent: Friday, July 11, 2003 12:18 PM
Subject: Good Customer Service
 
I just wanted to take advantage of a chance to post something positive
to the list, as most of you know I have had a terrible time with a Webra
145 I bought new and has never run right. I had replaced piston, ring,
and rod that had been damaged from a lean running condition I could not
solve, before I ruined the new parts I decided to ship it to Horizon
Hobby since they are a dealer of these now and I must say Horizon knows
the value to good customer service!!. I sent the engine off June 30th
and today I received a brand new Webra 145!!! I did not even buy the
motor from them. They had this statement on the receipt:
 
Brian,
    Sending new engine to you at this point. Since line is so new and
the time has been spent to correct potential problem failed with rod,
piston and wristpin installation, best to start from scratch with new
engine. Breakin to instructions.
 
Just wanted to share this with everyone and if your Webra needs service
I highly recommend Horizon Hobby.
 
Thanks, Brian Billings
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