Good Customer Service

[Dwayne Brown]

Brian, just a follow up.  I too had a good experience with Horizon.  I crashed an Edge 540 with a 
MDS 1.48 because of engine failure.  I returned the engine to them and because it had a "defective" 
carb they replaced it with a Saito 1.80 and a new 540 kit.  Like you I did not buy either from them 
but they stand behind their products, big time.  Dwayne

Brian Billings wrote:
> I just wanted to take advantage of a chance to post something positive 
> to the list, as most of you know I have had a terrible time with a Webra 
> 145 I bought new and has never run right. I had replaced piston, ring, 
> and rod that had been damaged from a lean running condition I could not 
> solve, before I ruined the new parts I decided to ship it to Horizon 
> Hobby since they are a dealer of these now and I must say Horizon knows 
> the value to good customer service!!. I sent the engine off June 30th 
> and today I received a brand new Webra 145!!! I did not even buy the 
> motor from them. They had this statement on the receipt:
>  
> Brian,
>     Sending new engine to you at this point. Since line is so new and 
> the time has been spent to correct potential problem failed with rod, 
> piston and wristpin installation, best to start from scratch with new 
> engine. Breakin to instructions.
>  
> Just wanted to share this with everyone and if your Webra needs service 
> I highly recommend Horizon Hobby.
>  
> Thanks, Brian Billings


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