Good Customer Service

[Mike Mueller]

  I fly JR and I too have had outstanding service and help from Horizon.
They really understand flyers. Now if I could get my wife to understand me
I'd be doing a lot better. Mike

-----Original Message-----
From: Tony Stillman [mailto:tony at radiosouthrc.com]
Sent: Friday, July 11, 2003 12:34 PM
To: discussion at nsrca.org
Subject: Re: Good Customer Service


Brian:

GREAT!!!    Horizon doe a really good job with their stuff, so this is a
welcome, but not totally unexpected, suprise!
 
Tony Stillman
Radio South
3702 N. Pace Blvd.
Pensacola, FL 32505
1-800-962-7802
www.radiosouthrc.com <http://www.radiosouthrc.com> 

----- Original Message ----- 
From: Brian  <mailto:auto7832 at bellsouth.net> Billings 
To: discussion at nsrca.org <mailto:discussion at nsrca.org>  
Sent: Friday, July 11, 2003 12:18 PM
Subject: Good Customer Service

I just wanted to take advantage of a chance to post something positive to
the list, as most of you know I have had a terrible time with a Webra 145 I
bought new and has never run right. I had replaced piston, ring, and rod
that had been damaged from a lean running condition I could not solve,
before I ruined the new parts I decided to ship it to Horizon Hobby since
they are a dealer of these now and I must say Horizon knows the value to
good customer service!!. I sent the engine off June 30th and today I
received a brand new Webra 145!!! I did not even buy the motor from them.
They had this statement on the receipt:
 
Brian,
    Sending new engine to you at this point. Since line is so new and the
time has been spent to correct potential problem failed with rod, piston and
wristpin installation, best to start from scratch with new engine. Breakin
to instructions.
 
Just wanted to share this with everyone and if your Webra needs service I
highly recommend Horizon Hobby.
 
Thanks, Brian Billings

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