[NSRCA-discussion] F3aUnlimited announcement

[Dwayne Brown]

Mike, keep at it as it is good training.  Do you still fly with the transmitter under you chin as I saw you do this several times at the old NATS.
Dwayne

From: Jay S. Gerber via NSRCA-discussion 
Sent: Thursday, July 10, 2014 5:29 PM
To: 'Mike Mueller' ; 'General pattern discussion' 
Subject: Re: [NSRCA-discussion] F3aUnlimited announcement

MIKE, IF Y OU HADN’T SAID ANYTHING I’D NEVER HAVE KNOWN THERE WAS A PROBLEM….MY ORDER RECENTLY WAS FILLED PERFECTLY, SHIPPED IMMEDIATELY AND WITHOUT INCIDENT……MAKING THINGS BETTER THAN THAT IS “MAGICAL”…..GOOD LUCK WITH THE BITS AND BYTES……JAY

 

From: NSRCA-discussion [mailto:nsrca-discussion-bounces at lists.nsrca.org] On Behalf Of Mike Mueller via NSRCA-discussion
Sent: Thursday, July 10, 2014 9:44 AM
To: nsrca-discussion at lists.nsrca.org
Subject: [NSRCA-discussion] F3aUnlimited announcement

 

Hey list people. I posted this on RCU today:
  Hey guys Mike Mueller here.
If you don't know already I'm the owner of F3aUnlimited.com, Gator-RC Products and Power Unlimited Lipo's.
As many of you know and have communicated to us in the last month our new website launch got off to a very rocky start.
Anna and I had a vision to create something a lot better but we relied on a company that was completely incompetent. In the end they we're a bad partner and failed in an embarrassing fashion. They wouldn't even acknowledge that a 67 second refresh time was a bad thing. The server they had us on was not compatible with our site's back-end. The onus for this debacle sits on my shoulders. In life you live and you learn. If and when we ever have a similar change it will be handled a lot differently.  The reason we picked the developer was because of recommendations from friends who didn't have anything to do with E Commerce and an active website like ours.
  Upon the launch we experienced a myriad of issues. The graphics were messed up. The server was the wrong one resulting in a slow response time and page refresh. The searches were messed up, the inventory was messed up, the check out system was all messed up.
All in all a complete mess. I can't even begin to tell you the stress this caused us.
So to update you. Anna was forced to fire the original people and hire a new company. This week is showing significant improvement and we continue to work the remaining issues. I think it's getting there.
I'd ask you to let me know your thoughts going forward. Please feel free to add constructive criticism and advise. We strive to improve and service our customers in a professional and courteous manner. 
Anna and I have owned the companies since Jan 1st of this year. Prior to that we ran the shipping handling and customer service for 18 months. The first 6 months of ownership have been a roller coaster ride but what new company doesn't experience some high's and lows. To date we are making strides and growing at a fairly rapid rate. So the signs are good.
We thank our loyal customers for their patience and encouragement.
Today and tomorrow we are running 5% sale. It's kind of a come see us now offer.
Take care and I hope you all have a very nice day.
Mike Mueller



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