[NSRCA-discussion] F3aUnlimited announcement

[Derek Koopowitz]

I agree...

Sent from my iPad

> On Jul 10, 2014, at 8:07 AM, Bob Kane via NSRCA-discussion <nsrca-discussion at lists.nsrca.org> wrote:
> 
> +1
>  
> Bob Kane
> getterflash at yahoo.com
> 
> From: B Hebert via NSRCA-discussion <nsrca-discussion at lists.nsrca.org>
> To: General pattern discussion <nsrca-discussion at lists.nsrca.org>; Mike Mueller <mups53 at gmail.com> 
> Sent: Thursday, July 10, 2014 9:54 AM
> Subject: Re: [NSRCA-discussion] F3aUnlimited announcement
> 
> Hi mike 
> 
> I always Always get great service from you. I know the amount of work that goes into this.
> And I hope you can ride the waves , I'm sure you will work it out . 
> Thanks 
> 
> ---- Mike Mueller via NSRCA-discussion <nsrca-discussion at lists.nsrca.org> wrote: 
> > Hey list people. I posted this on RCU today:
> >  Hey guys Mike Mueller here.
> > If you don't know already I'm the owner of F3aUnlimited.com, Gator-RC
> > Products and Power Unlimited Lipo's.
> >  As many of you know and have communicated to us in the last month our new
> > website launch got off to a very rocky start.
> >  Anna and I had a vision to create something a lot better but we relied on
> > a company that was completely incompetent. In the end they we're a bad
> > partner and failed in an embarrassing fashion. They wouldn't even
> > acknowledge that a 67 second refresh time was a bad thing. The server they
> > had us on was not compatible with our site's back-end. The onus for this
> > debacle sits on my shoulders. In life you live and you learn. If and when
> > we ever have a similar change it will be handled a lot differently.  The
> > reason we picked the developer was because of recommendations from friends
> > who didn't have anything to do with E Commerce and an active website like
> > ours.
> >  Upon the launch we experienced a myriad of issues. The graphics were
> > messed up. The server was the wrong one resulting in a slow response time
> > and page refresh. The searches were messed up, the inventory was messed up,
> > the check out system was all messed up.
> >  All in all a complete mess. I can't even begin to tell you the stress this
> > caused us.
> >  So to update you. Anna was forced to fire the original people and hire a
> > new company. This week is showing significant improvement and we continue
> > to work the remaining issues. I think it's getting there.
> >  I'd ask you to let me know your thoughts going forward. Please feel free
> > to add constructive criticism and advise. We strive to improve and service
> > our customers in a professional and courteous manner.
> >  Anna and I have owned the companies since Jan 1st of this year. Prior to
> > that we ran the shipping handling and customer service for 18 months. The
> > first 6 months of ownership have been a roller coaster ride but what new
> > company doesn't experience some high's and lows. To date we are making
> > strides and growing at a fairly rapid rate. So the signs are good.
> >  We thank our loyal customers for their patience and encouragement.
> >  Today and tomorrow we are running 5% sale. It's kind of a come see us now
> > offer.
> >  Take care and I hope you all have a very nice day.
> >  Mike Mueller
> 
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