[NSRCA-discussion] F3aUnlimited announcement

[Bob Kane]

+1
 
Bob Kane
getterflash at yahoo.com


________________________________
 From: B Hebert via NSRCA-discussion <nsrca-discussion at lists.nsrca.org>
To: General pattern discussion <nsrca-discussion at lists.nsrca.org>; Mike Mueller <mups53 at gmail.com> 
Sent: Thursday, July 10, 2014 9:54 AM
Subject: Re: [NSRCA-discussion] F3aUnlimited announcement
 

Hi mike 

I always Always get great service from you. I know the amount of work that goes into this.
And I hope you can ride the waves , I'm sure you will work it out . 
Thanks 

---- Mike Mueller via NSRCA-discussion <nsrca-discussion at lists.nsrca.org> wrote: 
> Hey list people. I posted this on RCU today:
>   Hey guys Mike Mueller here.
> If you don't know already I'm the owner of F3aUnlimited.com, Gator-RC
> Products and Power Unlimited Lipo's.
>  As many of you know and have communicated to us in the last month our new
> website launch got off to a very rocky start.
>  Anna and I had a vision to create something a lot better but we relied on
> a company that was completely incompetent. In the end they we're a bad
> partner and failed in an embarrassing fashion. They wouldn't even
> acknowledge that a 67 second refresh time was a bad thing. The server they
> had us on was not compatible with our site's back-end. The onus for this
> debacle sits on my shoulders. In life you live and you learn. If and when
> we ever have a similar change it will be handled a lot differently.  The
> reason we picked the developer was because of recommendations from friends
> who didn't have anything to do with E Commerce and an active website like
> ours.
>   Upon the launch we experienced a myriad of issues. The graphics were
> messed up. The server was the wrong one resulting in a slow response time
> and page refresh. The searches were messed up, the inventory was messed up,
> the check out system was all messed up.
>  All in all a complete mess. I can't even begin to tell you the stress this
> caused us.
>  So to update you. Anna was forced to fire the original people and hire a
> new company. This week is showing significant improvement and we continue
> to work the remaining issues. I think it's getting there.
>  I'd ask you to let me know your thoughts going forward. Please feel free
> to add constructive criticism and advise. We strive to improve and service
> our customers in a professional and courteous manner.
>  Anna and I have owned the companies since Jan 1st of this year. Prior to
> that we ran the shipping handling and customer service for 18 months. The
> first 6 months of ownership have been a roller coaster ride but what new
> company doesn't experience some high's and lows. To date we are making
> strides and growing at a fairly rapid rate. So the signs are good.
>  We thank our loyal customers for their patience and encouragement.
>  Today and tomorrow we are running 5% sale. It's kind of a come see us now
> offer.
>  Take care and I hope you all have a very nice day.
>  Mike Mueller

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