[NSRCA-discussion] Statement from FMA

[MKMSG]

FMA posted the following on the Ezonemag website:

"For purposes of clarification, FMA is contacting customers by every means possible to notify them of the potential fraud involving credit card purchases. Posting on the forums is only one means we are using. A statement was sent in a mass e-mail last night, we have posted a statement on the FMA Direct website and a mass mailing will be distributed as soon as possible. 

In addition to increased security measures already taken by our web host company, FMA is moving as rapidly as possible to establish Paypal as a means of purchase. This incident is most upsetting to FMA and we want to assure our customers that every step is being taken to rectify the situation. We appreciate all the calls and e-mails today from people who understand and who expressed appreciation for the way in which FMA has handled this unfortunate incident. Thanks also for a number of excellent suggestions from people who have been through this before and offered advice.

I know that many of our customers and friends are taking time to cancel credit cards and check accounts which takes time and effort. Even if you know that your card has not been compromised, we suggest you take the step of cancelling and having a new card issed. We apologize for the inconvenience and the worry. Believe me, we share your pain more than you can imagine.


Jamie Marks
FMA Direct
V.P., General Manager"
  ----- Original Message ----- 
  From: mike mueller 
  To: nsrca-discussion at lists.nsrca.org 
  Sent: Thursday, November 20, 2008 7:22 AM
  Subject: [NSRCA-discussion] Statement from FMA


        Statement from FMA Direct Management in response to posts on leading RC Online Forums. 



        During the last week of October, FMA received two inquiries within a matter of days about possible compromised credit cards. In both cases the customer informed us that they had used their card at multiple online sites and could not confirm which site(s) could have been compromised. We promptly notified the company who hosts our website about the possible compromise of our database. After extensive research on their end, our website host notified FMA that no breach could be detected. Nevertheless, as of November 1, 2008 the additional precautionary measures were implemented by FMA?s host:

        1) Hardened all login passwords that could have presented an opportunity for such theft.
        2) Added stronger encryption algorithms to any credit card transactions received on our partner's web hosting company?s servers.
        3) Added additional security measures to further ensure credit card information is secure at our web hosting service. 
       




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