[NSRCA-discussion] FW: !4 MZ modifications

Thu Dec 11 14:32:57 AKST 2008

I hate to say this (actually I don't), but I'm reminded of the way  
the United States Air Force handles "problems".  I feel qualified,  
since I spent 20 years in a USAF uniform.  The USAF never saw a  
problem that it couldn't hide from, deny the existence of or drag its  
feet in fixing.  I hope Futaba "grows some" and begins to  
aggressively fix problems.

Ron VP

On Dec 11, 2008, at 4:51 PM, Stuart Chale wrote:

> I am a Futaba loyalist (use JR servos) but Futaba is not nearly as  
> good as JR in admitting and then fixing problems.  Futaba tries to  
> cover it up and JR comes clean.  Maybe someday I will see the light :)
> Stuart
>
> rcmaster199 at aol.com wrote:
>>
>> Jeez, at least they will give you something new and acknowledge  
>> the error of their ways.
>>
>> Reminds me of the old Futaba J systems of the early 80s. I had one  
>> (the last Futaba I owned for Pattern) and it KILLED my most  
>> beloved Arrow of the time. That plane was something else....I had  
>> great confidence in its flying capability until its early DEATH at  
>> 12 flights, just long enough to know it was the best ever for me  
>> at the time.
>>
>> Caps because it's been 25 years and I still get pissed off at how  
>> that whole thing was handled by Futaba of America (badly). Good  
>> products overall, but they deserve a little bashing for the way  
>> they handled MY situation.
>>
>> Really good airplanes are very hard to replace and their loss sets  
>> you back quite a while. And I'm sure that some guys never make it  
>> back
>>
>> Matt
>>
>>
>> -----Original Message-----
>> From: Ron Van Putte <vanputte at cox.net>
>> To: General pattern discussion <nsrca-discussion at lists.nsrca.org>
>> Sent: Thu, 11 Dec 2008 4:51 pm
>> Subject: Re: [NSRCA-discussion] FW: !4 MZ modifications
>>
>> Hmmmm. I wonder how Keith knows this. Come clean Keith. How'd you  
>> find out?
>>
>> Inquisitive Ron VP
>>
>> On Dec 11, 2008, at 3:46 PM, Keith Hoard wrote:
>>
>> > The old ones are blue and the new ones are white. . . there is a  
>> > secret code to getting them changed out. You have to tell them >  
>> that you're getting intermittent glitches that you can see on the  
>> > servo screen.
>> >
>> > Otherwise they won't change them out until you lose an  
>> airplane. . .
>> >
>> > On Thu, Dec 11, 2008 at 2:37 PM, John Pavlick  
>> <jpavlick at idseng.com> > wrote:
>> > And if they could just tell us exactly what that secret "color"  
>> is, > we could all look at our radios and figure out if they need  
>> to be > replaced or not. Almost there...
>> >
>> > OK, let's try this:
>> > Tony - what color are the encoders that you install when you >  
>> service one of these radios that has "bad" encoders?
>> >
>> > John Pavlick
>> >
>> > --- On Thu, 12/11/08, Richard Strickland <pamrich47 at hotmail.com>  
>> > wrote:
>> > From: Richard Strickland <pamrich47 at hotmail.com>
>> > Subject: [NSRCA-discussion] FW: !4 MZ modifications
>> > To: "NSRCA DISCUSSION" <nsrca-dis cussion at lists.nsrca.org>
>> > Date: Thursday, December 11, 2008, 6:05 PM
>> >
>> > Here's a little more info....
>> > RS
>> >
>> >
>> > > -----Original Message-----
>> > > From: support Futaba [mailto:support at hobbico.com]
>> > > Sent: Thursday, December 11, 2008 10:57 AM
>> > > To: richard.s at allied-callaway.com
>> > > Subject: Re: FW: !4 MZ modifications
>> > >
>> > >
>> > > Dear Valued Customer:
>> > >
>> > > Thank you for your Email.
>> > >
>> > > The stick encoders have been replaced with new ones. The only  
>> > thing we
>> > > know is that they are a different color, but the part numbers  
>> are > the
>> > > same. The screens are not a "new" type, just replacements for bad
>> > > ones.
>> > >
>> > > We hope you find this information helpful. Should you have any  
>> > further
>> > > questions or concerns, please do not hesitate to contact us at  
>> this
>> > > email address. (Please be sure to copy all previous emails  
>> into any
>> > > future questions.)
>> > >
>> > > DID YOU KNOW that our web pages now all contain FAQs?  
>> (Frequently > asked
>> > > questions) Please drop by and take a look! We hope you'll find  
>> the
>> > > information helpful and valuable to you.
>> > >
>> > > Sincerely,
>> > >
>> > > Futaba Service Center North America
>> > > 3002 N. Apollo Dr. Suite 1
>> > > Champaign IL 61822
>> > > USA
>> > >
>> > > Phone: (217) 398-0007
>> > > Fax: (217) 398-7721
>> > > Email: service at futaba-rc.com
>> > > Web: http://www.futaba-rc.com/index.html
>> > >
>> > > >>> "Richard Strickland" <richard.s at allied-callaway.com>  
>> 12/11/2008
>> > > 10:42 AM >>>
>> > >
>> > >
>> > > Have the encoders been changed to a different type or >  
>> configuation? If
>> > > so,
>> > > about when was that change made? Same thing on the screen--are  
>> the
>> > > newer
>> > > ones different than the older ones? If so, about when was that  
>> > change
>> > > made?
>> > >
>> > > Thanks,
>> > >
>> > > Richard
>> >
>> >
>> > Send e-mail faster without improving your typing skills. Get  
>> your > Hotmail® account.
>> > _______________________________________________ NSRCA-discussion  
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>> >
>> >
>> >
>> > -->
>> > Keith Hoard
>> > Collierville, TN
>> > khoard at gmail.com
>> >
>> >
>> > _______________________________________________
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>>
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