[NSRCA-discussion] Hobby Lobby and BP Associates- great customerservice!

[Keith Black]

I have to concur regarding the service of BP Associates. At the Waco contest
last year my Kavan starter stopped working on the Friday practice day. I
asked Max Blose (of BP Associates) if he could show me how to replace the
brushes. Max quickly discovered that the problem was much more serious than
the brushes being bad and the cost of repairs would be more than it was
worth. He told me he could sell me a Magnum starter and would bring it the
next day, asking if he could keep my old starter overnight.

To my surprise the next day he not only brought me the new starter but he'd
already mounted it on my old battery pack and charge my batteries. And the
cost was lower than I would have paid for just the starter online!

This really helped me out in a pinch, what service!

Keith Black

On 10/24/06, Lance Van Nostrand <patterndude at comcast.net> wrote:
>
>  I enjoy stories like this.  Our vendors and suppliers really care for our
> somewhat esoteric hobby.
> --Lance
>
>
>  ----- Original Message -----
> *From:* Rick Wallace <rickwallace45 at hotmail.com>
> *To:* nsrca-discussion at lists.nsrca.org
> *Sent:* Tuesday, October 24, 2006 6:57 AM
> *Subject:* [NSRCA-discussion] Hobby Lobby and BP Associates- great
> customerservice!
>
>
>  This is to highlight some GREAT support from two vendors that help us
> stay in the air -- BP Associates and Hobby Lobby International.
>
> My 7-year old BP / Kavan starter finally gave up a few weeks ago -
> teardown showed the commutator on the motor's armature was worn
> completely away on about 35% of its surface.
>
> Max Blose at BP responded to my email saying that he didn't have many
> Kavan starter parts, but that he could replace it with a Magnum unit
> (another winner, btw). He also let me know that Hobby Lobby sometimes has
> armatures available for the Kavan starters . Thanks, Max!
>
> When I contacted Hobby Lobby their senior tech, L.A. Johnston said he nad
> no new Kavan armatures, but some good used ones that might work. Three days
> later the box was on the porch with *two* decent armatures in it, and a note
> asking me to cover the shipping cost if they solved my problem.
>
> Both looked fine and the starter's working great again.  So, for a couple
> of calls and $8.00 in shipping, we're back in business on the flight line!
>
>  http://bpassociates.homestead.com/bp.html
> http://www.hobby-lobby.com/
>
> THANKS, Max from BP Associates and LA Johnston from Hobby Lobby!
>
>
> Rick Wallace
>
> ------------------------------
> Get today's hot entertainment gossip
> <http://g.msn.com/8HMAENUS/2755??PS=47575>
>
> ------------------------------
>
> _______________________________________________
> NSRCA-discussion mailing list
> NSRCA-discussion at lists.nsrca.org
> http://lists.nsrca.org/mailman/listinfo/nsrca-discussion
>
>
> _______________________________________________
> NSRCA-discussion mailing list
> NSRCA-discussion at lists.nsrca.org
> http://lists.nsrca.org/mailman/listinfo/nsrca-discussion
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.nsrca.org/pipermail/nsrca-discussion/attachments/20061025/723cbc13/attachment.html