<div>I have to concur regarding the service of BP Associates. At the Waco contest last year my Kavan starter stopped working on the Friday practice day. I asked Max Blose (of BP Associates) if he could show me how to replace the brushes. Max quickly discovered that the problem was much more serious than the brushes being bad and the cost of repairs would be more than it was worth. He told me he could sell me a Magnum starter and would bring it the next day, asking if he could keep my old starter overnight.
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<div>To my surprise the next day he not only brought me the new starter but he'd already mounted it on my old battery pack and charge my batteries. And the cost was lower than I would have paid for just the starter online!
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<div>This really helped me out in a pinch, what service! <br> </div>
<div>Keith Black<br> </div>
<div><span class="gmail_quote">On 10/24/06, <b class="gmail_sendername">Lance Van Nostrand</b> <<a href="mailto:patterndude@comcast.net">patterndude@comcast.net</a>> wrote:</span>
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<div><font face="Arial" size="2">I enjoy stories like this. Our vendors and suppliers really care for our somewhat esoteric hobby.</font></div>
<div><font face="Arial" size="2">--Lance</font></div>
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<div style="FONT: 10pt arial">----- Original Message ----- </div>
<div style="BACKGROUND: #e4e4e4; FONT: 10pt arial"><b>From:</b> <a title="rickwallace45@hotmail.com" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:rickwallace45@hotmail.com" target="_blank">Rick Wallace
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<div style="FONT: 10pt arial"><b>To:</b> <a title="nsrca-discussion@lists.nsrca.org" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:nsrca-discussion@lists.nsrca.org" target="_blank">nsrca-discussion@lists.nsrca.org
</a> </div>
<div style="FONT: 10pt arial"><b>Sent:</b> Tuesday, October 24, 2006 6:57 AM</div>
<div style="FONT: 10pt arial"><b>Subject:</b> [NSRCA-discussion] Hobby Lobby and BP Associates- great customerservice!</div>
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<div>This is to highlight some GREAT support from two vendors that help us stay in the air -- BP Associates and Hobby Lobby International.</div>
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<div>My 7-year old BP / Kavan starter finally gave up a few weeks ago - teardown showed the commutator on the motor's armature was worn completely away on about 35% of its surface. </div>
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<div>Max Blose at BP responded to my email saying that he didn't have many Kavan starter parts, but that he could replace it with a Magnum unit (another winner, btw). He also let me know that Hobby Lobby sometimes has armatures available for the Kavan starters . Thanks, Max!
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<div>When I contacted Hobby Lobby their senior tech, L.A. Johnston said he nad no new Kavan armatures, but some good used ones that might work. Three days later the box was on the porch with *two* decent armatures in it, and a note asking me to cover the shipping cost if they solved my problem.
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<div>Both looked fine and the starter's working great again. So, for a couple of calls and $8.00 in shipping, we're back in business on the flight line! </div>
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<div><a onclick="return top.js.OpenExtLink(window,event,this)" href="http://bpassociates.homestead.com/bp.html" target="_blank">http://bpassociates.homestead.com/bp.html</a></div>
<div><a onclick="return top.js.OpenExtLink(window,event,this)" href="http://www.hobby-lobby.com/" target="_blank">http://www.hobby-lobby.com/</a></div>
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<div>THANKS, Max from BP Associates and LA Johnston from Hobby Lobby! </div>
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<div>Rick Wallace </div></div><br clear="all">
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