[NSRCA-discussion] Soft Motor Mount Recall

[Jerry Budd]

Hi everybody,

As many of you are already aware, a small number of our motor mounts 
produced prior to June 1, 2005 have failed under use.  The problem 
was investigated and attributed to the adhesive we used at that time 
to bond the rubber to the plastic disks.  Shortly afterward, we 
switched to a flexible rubber-toughened cyanoacrylate adhesive, 
IC-2000.  IC-2000 is much more durable and exhibits far greater 
peel-strength than any of the other glues we've tested.  Please note 
that there have been NO bond line failures of mounts assembled using 
IC-2000 reported to us. For those who are interested, here's a link 
to additional detailed info on our website:  http://tinyurl.com/pmj2x

While we have tried to "get the word out" about the problems we had 
with the early motor mounts using the urethane adhesive, it's obvious 
we haven't reached everyone.  We still occasionally receive a report 
about a mount coming apart, and in every case to date, it has been a 
mount assembled prior to June 1, 2005 with the urethane adhesive(s) 
noted above.  However, any failure is one too many, so we've decided 
to announce a recall of any Budd Engineering Soft Motor Mounts 
produced PRIOR to June 1, 2005.

Here's the Terms of the Recall:

If you have a mount of ours that you purchased from us, or one of our 
retailers, prior to June 1st, 2005 that you think may have been 
assembled with the urethane glue, please do not hesitate to contact 
us about it. We will exchange it out at no charge to you. If you want 
to send the mount back we will update the mount and return it to you 
free of charge. If you'd prefer to change out the mounting disk 
yourself (it's easy to do as the mount was designed to be 
serviceable), just send us an email indicating when and where you 
purchased the mount and we'll send you a replacement disk, free of 
charge, no questions asked.

If you have a prototype mount that you received from someone who was 
asked to test it for us, the same offer as above applies. While it 
should be expected that prototype test products would have some 
problems (after all, that's why we test them), we will nonetheless 
include them in this offer.

We value our customers and we think this is the least we can due to 
alleviate their concerns.  We are truly sorry for any inconvenience 
this may have caused them.


Thank you,

Jerry Budd
-- 
___________
Jerry Budd
Budd Engineering
(661) 722-5669 Voice/Fax
(661) 435-0358 Cell Phone
mailto:jerry at buddengineering.com
http://www.buddengineering.com