PL Products now Aeroslave

[Mike Hester]

Lance and Gray,

That's the answer I was fishing for. And my point is, if your quality is up there and the design will compete, YOU should be supported more.

That's simply my opinion on the matter, and it's obvious I'm far from alone on this one. It is not just Aeroslave, there are others as well. You guys are just more active here so I figured you'd be the best one to pose the question to. If I tried to list them all I'd forget someone.

And no I didn't lose a canopy, but I did lose a chin cowl last week through my own complacency. It happens. If I hadn't had a spare on the shelf, I can imagine the comments I'd be getting for a while flying a buck-toothed plane (you think Amir is a wiseguy? Try these Ga guys...) 

-Mike
  ----- Original Message ----- 
  From: patterndude at comcast.net 
  To: discussion at nsrca.org 
  Sent: Friday, January 07, 2005 2:12 PM
  Subject: Re: PL Products now Aeroslave


  Gray sums it up well.  Bottom line is that we are both modelers first and businessmen second.  We're local and only a phone call or email away.  Our products are only introduced because we think they have serious advantages and are superior.  We don't charge a high price and I love talking planes and engines and do so extensively with many people.  We are both constrained with time so we do our best to be predictable with deliverys.  If you need a spare part it will be supplied asap.  Yes, we stand behind our products, take feedback to heart, and do what's necessary to make things right.  Each situation is a bit different but I think most would agree that our effort to understand problems and fix them is reasonable and fair.  We are less behind now than before and soon will be ahead, so asap may be tomorrow's mail in the not too distant future.  Certainly the shipping, communication on status, and turnaround, even with our constraints, seems better than what people are getting from some other sources.  And we are always improving the product and our process.
  --Lance

  --
  District 6 AVP 
  www.aeroslave.com

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