NB Engineering ---- was PL Products

[Bob Pastorello]

No apology necessary, Tom.  I think that far too often we criticize someone when they tell the tale of woe.  They happen, and we do need to share them!  It's healthy to do so, IMO, and also to share the good stories... gives us all perspective, I think.
    Hope your messes get sorted out to your satisfaction.  I think we've probably all BTDT.

Bob Pastorello
NSRCA 199  AMA 46373
rcaerobob at cox.net
www.rcaerobats.net


  ----- Original Message ----- 
  From: Tom Hinton 
  To: discussion at nsrca.org 
  Sent: Thursday, January 06, 2005 8:07 PM
  Subject: Re: NB Engineering ---- was PL Products


  I shouldn't have aired my bad day on the phone with two bad apples story, I'm sorry. I also have experienced great service from several suppliers, Central, Radio South etc. I was on the phone again getting another song and dance when I saw this and went off.
  Sorry
    ----- Original Message ----- 
    From: Bob Pastorello 
    To: discussion at nsrca.org 
    Sent: Thursday, January 06, 2005 8:52 PM
    Subject: Re: NB Engineering ---- was PL Products


    Let me chime in here, also....somewhat lesser scale, but two examples of really GREAT service....First is Central Hobbies - had to back order an item.  I get a personal email asking if it's okay, and with an expected date.  I wrote back, sure, but if you can't ship by x date, cancel.  When they get the stuff, I get an email and it SHIPPED THE SAME DAY.
        (I'm not a big Central customer, Team- Nobody, and Un-sponsored - just a name and CC #)  WELL DONE, Central!!!

    Second example is with Sonictronics - LHS can't/won't/doesnt' want to get a couple bottles No Heat Solvent.  I order through their commerce site...12/31...get a notice of shipment TODAY.  I was miffed.  Wrote them back, said thanks, but how come 6 days to PROCESS.  Got an answer about "closed for the Holidays, and reopned on 1/3"... that means they had all the OTHER orders to process, and got mine out in less than 2 days!!!!  Again, small order, nobody buyer, and they responded!!!!

    THose are two examples of how service OUGHT to be, and I will return business their way in the future.

    Bob Pastorello
    NSRCA 199  AMA 46373
    rcaerobob at cox.net
    www.rcaerobats.net


      ----- Original Message ----- 
      From: Tom Hinton 
      To: discussion at nsrca.org 
      Sent: Thursday, January 06, 2005 7:40 PM
      Subject: Re: NB Engineering ---- was PL Products


      It's good to hear something positive. I am having issues with two different suppliers. Good to know they all aren't slow or unresposive.

        ----- Original Message ----- 
        From: Archie Stafford 
        To: discussion at nsrca.org 
        Sent: Thursday, January 06, 2005 8:21 PM
        Subject: NB Engineering ---- was PL Products


         

        On the other end of the scope I want to share an experience from a company who did stand behind their work.  I ordered a Mantis kit and it showed up last month.  Through no fault of Nedim's the fuse was damaged near the horizontal stab.  It was dented and the gel coat was cracked.  I called Nedim and told him what happened, he immediately offered to do whatever it took to fix the situation, offered to send me a new fuse.  I even had a bunch of custom work done on my Mantis, firewall installed and some other things.  The fuse was easily fixed so I did not accept the new fuse offer.  I later found out that for whatever reason he had not insured the shipment.  And even though it would've come out of his pocket, he offered to make sure I was happy.  

         

        Just wanted to share a positive experience from a kit maker, these are the ones we need to take care of.

         

        Arch

         

         

         


------------------------------------------------------------------------

        From: discussion-request at nsrca.org [mailto:discussion-request at nsrca.org] On Behalf Of Mike Hester
        Sent: Thursday, January 06, 2005 7:24 PM
        To: discussion at nsrca.org
        Subject: Re: PL Products

         

        Just saw this.

         

        That's funny, a well known "expert" told me yours was an isolated incident. Interesting, thanks for sharing. Of course this same expert told me there was no way I could build a plane as big as a Partner at 9 1/2 lbs. Even offered to bet me, but wouldn't bite on my price =) (GOD how I wish he would!)

         

        Nobody is perfect, but a few people go to great lengths to ignore and dismiss problems. I dunno, it sucks, but I think when you have a problem and are told nothing is wrong or it's your fault, something is obviously amiss. Then to hear you aren't alone, well that does change things.

         

        -Mike

         

          ----- Original Message ----- 

          From: tony at radiosouthrc.com 

          To: discussion at nsrca.org 

          Sent: Thursday, January 06, 2005 10:30 AM

          Subject: Re: PL Products

           

          Derek:

          Kind of reminds me of the Excellence that I had that blew off a wing... The wing socket was not installed properly (Quique had the SAME problem and had to go to France to show them how to fix it).  The offered me 10% off another kit....  What a deal!  

          After many e-mails and some intervention by Quique on my behalf, they agreed to replace the kit, but I still had to pay $350 in shipping cost...  At least I did get something....

           

          Now you know why I designed my own last year (Panacea) and it is kitted by PAC.....  If anyone is looking for a great flying KIT to build, contact PAC!

           

          Tony Stillman
          Radio South
          3702 N. Pace Blvd.
          Pensacola, FL 32505
          1-800-962-7802
          www.radiosouthrc.com
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