OS Engine Service/Hobby Services

[Bill Glaze]

Bill:
the story about Tony and Radio South hits home; there aren't many of us 
in pattern that Tony hasn't rescued one way or the other; my stories are 
so typical they doesn't need telling.  So, if you add his service ethos 
to the fact of all he has done for pattern--well, you'd have to be 
pretty dense if you couldn't figure out why he and Radio South have such 
a devoted following.  Bill Glaze

Bill Glaze

Bill Pritchett wrote:

> Verne:
> Not necessary - they gave me a "heads up" on the fact that they could 
> only put original parts in, and that the EFI bearings were on 
> backorder....  I just happen to have another set!
> Thanks for all your help, Verne!
>  
> Pritch
>  
>  
>
>     ----- Original Message -----
>     From: Verne Koester <mailto:verne at twmi.rr.com>
>     To: discussion at nsrca.org <mailto:discussion at nsrca.org>
>     Sent: Tuesday, October 12, 2004 9:45 PM
>     Subject: Re: OS Engine Service/Hobby Services
>
>     Bill,
>     Might want to check which rear bearing they put in. You know what
>     to do if it was the stock one.
>      
>     Verne
>
>         ----- Original Message -----
>         From: Bill Pritchett <mailto:phelps15 at comcast.net>
>         To: discussion at nsrca.org <mailto:discussion at nsrca.org>
>         Sent: Tuesday, October 12, 2004 9:25 PM
>         Subject: OS Engine Service/Hobby Services
>
>         All:
>         Last June I managed to find an OS 1.40RX through Tony
>         Stillman.  It was magic - really easy to handle, run, etc.  I
>         put the EFI rear bearing in and the Mintor two-plug head on
>         before I started it for the first time.  I had run about six
>         gallons through it, and it started acting crazy.... of course
>         I started acting crazy, too.  Of course this was the week
>         before the D4 Championship.....Thought sure it was the carb,
>         so adjusted hi/lo to a fault.... so much I broke the low speed
>         "cradle".... compression was almost gone, and it would start,
>         but only at full throttle.  When pulling the throttle back, it
>         would eject a ton of fuel out of the venturi....
>         Completely tore it down, and at first, didn't see anything. 
>         Then, there it was..... two perfect grooves running up and
>         down the piston, as seen through the exhaust port.  Took out
>         the piston and liner, and a C-clip had let go, making those
>         grooves on both the piston and liner as it exited the motor...
>         and of course my concern was how do parts like that exit? 
>         Pipe?  Pump?......
>         I looked up all the parts on Tower, and they were in stock. 
>         For some reason, I decided to call Hobby Services and see what
>         they thought .....I had only purchased the motor 3 1/2 months
>         ago at this point......but,  obviously I had changed the motor
>         from the "mfg. specs"....  A guy on the phone said, "send the
>         motor in with a letter, and describe exactly what happened,
>         including the fact that you are a pattern flyer, and that the
>         engine had six gallons through it when this happened".  His
>         point on the phone was that nothing I did made that C-clip let
>         go.  Bottom line?  Hobby Services replaced the piston, liner,
>         carb, pump, both bearings, and shipped it back to me in three
>         days.  I really can't say enough about how impressed I am with
>         the way they support their product.  In addition,  it meant
>         something to them that I am involved in pattern.  I think
>         that's really great for a mfg. to recognize that we typically
>         know what we're doing!  Lots of info shows up about people
>         being upset with someone..... thought you all might like to
>         hear a story with a happy ending.
>          
>         Pritch
>          
>          
>         Bill Pritchett
>         765-744-9322
>
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