Central Hobbies Service A++

[george kennie]

Yeah, I had a similar experience with Tony Stillman. UPS screwed up the
order and he just resent it no questions asked. Are these guys great or
what?????
G.

RC Steve Sterling wrote:

> Similar great experience here also. Had a ground shipment get
> misdelivered by UPS. They could have easily said "carrier problem, not
> ours" and forced me to reorder.Instead, they 1 day overnighted a
> replacement order, paid this shipping. I assume they probably got a
> claim processed, but I didn't have to fuss with anything. They fixed
> the problem as soon as they were notified, and they have a very happy
> customer.
>
>      -----Original Message-----
>      From: discussion-request at nsrca.org
>      [mailto:discussion-request at nsrca.org]On Behalf Of W. Eddie
>      Batchelor
>      Sent: Wednesday, February 11, 2004 11:10 AM
>      To: discussion at nsrca.org
>      Cc: AMA-Dist-8 at eskimo.com
>      Subject: Central Hobbies Service A++
>
>      I just wanted to take a moment and compliment Central
>      Hobbies on customer service that IMHO rates A++.  All too
>      often all you hear/read about is problems and failures. On
>      Jan 29 thursday,I placed an order for some retract struts
>      and asked for overnite shipping, hoping to get them and be
>      able to fly over the weekend.Come Friday and no delivery, I
>      called and spoke to Vaughn (person who originally took the
>      order). He gave me the tracking # and I looked at Fedex.com.
>      Well they showed it arriving in Houston at 4:30AM, so I
>      called Central back. Vaughn turned my problem over to Mandy
>      and she contacted FedEx, who informed her it was hung up in
>      Memphis due to weather.They made every effort to deliver the
>      package on Saturday. Mandy called me on Saturday to let me
>      know it would not make it and that I would receive a credit
>      for the shipping charge.  I received the package on
>      Monday. A vendor nor a carrier can NOT control the weather.
>      This was an unfortunate incident(for me). But the vendor
>      (Central) deserves commendation for following up on the
>      problem and contacting me with an update and the reason for
>      the failure to deliver  AND for the credit of the charges. I
>      just wanted to share this and say thanks publicly for Mandy
>      (Central Hobbies) taking the time to care. Eddie
>
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