Central Hobbies Service A++

[mdarr00 at comcast.net]

I have been ordering stuff from Central for a long time now, and have always had very good service from them.  Just a few months ago I ordered an ES Design pipe from them, and I gave them the wrong part number.  I did not realize this until I recieved the pipe.  I called Central and talked to Mandy, and she sent me out the correct pipe that day with no problems.  I sent back the wrong pipe, and recieved my new one in just a couple of days.  Central did not have to send me the new pipe until the recieved the pipe they sent me, but they did anyway.  I believe Central has always gone above and beyond for their customers and always will.  I will be a Central customer for many years to come.  I wish we had more companies that did business the way Central does.

Mike Darr
  ----- Original Message ----- 
  From: RC Steve Sterling 
  To: discussion at nsrca.org 
  Sent: Wednesday, February 11, 2004 8:22 PM
  Subject: RE: Central Hobbies Service A++


  Similar great experience here also. Had a ground shipment get misdelivered by UPS. They could have easily said "carrier problem, not ours" and forced me to reorder.

  Instead, they 1 day overnighted a replacement order, paid this shipping. I assume they probably got a claim processed, but I didn't have to fuss with anything. They fixed the problem as soon as they were notified, and they have a very happy customer.

    -----Original Message-----
    From: discussion-request at nsrca.org [mailto:discussion-request at nsrca.org]On Behalf Of W. Eddie Batchelor
    Sent: Wednesday, February 11, 2004 11:10 AM
    To: discussion at nsrca.org
    Cc: AMA-Dist-8 at eskimo.com
    Subject: Central Hobbies Service A++


    I just wanted to take a moment and compliment Central Hobbies on customer service that IMHO rates A++.  All too often all you hear/read about is problems and failures.

    On Jan 29 thursday,I placed an order for some retract struts and asked for overnite shipping, hoping to get them and be able to fly over the weekend.
    Come Friday and no delivery, I called and spoke to Vaughn (person who originally took the order). He gave me the tracking # and I looked at Fedex.com. Well they showed it arriving in Houston at 4:30AM, so I called Central back. Vaughn turned my problem over to Mandy and she contacted FedEx, who informed her it was hung up in Memphis due to weather.
    They made every effort to deliver the package on Saturday. Mandy called me on Saturday to let me know it would not make it and that I would receive a credit for the shipping charge.  I received the package on Monday.

    A vendor nor a carrier can NOT control the weather. This was an unfortunate incident(for me).

    But the vendor (Central) deserves commendation for following up on the problem and contacting me with an update and the reason for the failure to deliver  AND for the credit of the charges.

    I just wanted to share this and say thanks publicly for Mandy (Central Hobbies) taking the time to care. 

    Eddie



     
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