direct orders

[jim ivey]

Guys
My first Focus was crushed in shipment. I had prompt response from Piedmont 
with a new kit shipped within a week. Next was a wing panel that was dimpled 
by the packing material. Again a quick response from Piedmont with another 
shipment to replace the damaged panel.
I agree in all fairness give them credit where due.

Jim Ivey



jivey61 at msn.com





>From: Rcmaster199 at aol.com
>Reply-To: discussion at nsrca.org
>To: discussion at nsrca.org
>Subject: Re: direct orders
>Date: Sat, 4 Oct 2003 23:38:18 EDT
>
>I have had exactly the opposite experience with Piedmont's service
>  Steve. I have dealt with them for about the last 2 1/2 years, and in
>fairness to Lee and Steve, I have not had the products destroyed because
>  of poor shipping or poor handling.
>
>And when other issues have arisen, they were prompt with a response and
>corrective action.
>
>Matt K
>
>
> > Subj:Re: direct orders
> > Date:10/4/2003 10:22:37 PM Eastern Daylight Time
> > From:<A HREF="mailto:sphosner at msn.com">sphosner at msn.com</A>
> > Reply-to:<A HREF="mailto:discussion at nsrca.org">discussion at nsrca.org</A>
> > To:<A HREF="mailto:discussion at nsrca.org">discussion at nsrca.org</A>
> > Sent from the Internet
> >
> >
> >
> > John,
> > No the kit wasn't ordered from Dixie, it was from Piedmont.
> >
> > Steve
> >
> > >> ----- Original Message -----
> >> From: <A HREF="mailto:johnferrell at earthlink.net">John Ferrell</A>
> >> To: <A HREF="mailto:discussion at nsrca.org">discussion at nsrca.org</A>
> >> Sent: Friday, October 03, 2003 11:48 PM
> >> Subject: Re: direct orders
> >>
> >>
> >> I hope the vendor was not Dixie Competition Products.
> >> I have search the old records and do not find your name listed. There 
>were
> >> a few Hydeouts produced before the Guerin refinements and I am aware of
> >> several "leaks" in the production agreement.
> >>
> >> I seldom used any transportation other than UPS and the few claims I 
>had
> >> were handled between UPS and Dixie. I quit shipping before I received 
>the
> >> returns after one customer refused to return the damaged product after 
>receiving
> >> the replacement. When quality issues arose, I always included a check 
>for
> >> the return shipping as well.
> >>
> >
> >
>

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