direct orders

[Rcmaster199 at aol.com]

I have had exactly the opposite experience with Piedmont's service
 Steve. I have dealt with them for about the last 2 1/2 years, and in 
fairness to Lee and Steve, I have not had the products destroyed because
 of poor shipping or poor handling. 

And when other issues have arisen, they were prompt with a response and 
corrective action.

Matt K


> Subj:Re: direct orders 
> Date:10/4/2003 10:22:37 PM Eastern Daylight Time
> From:<A HREF="mailto:sphosner at msn.com">sphosner at msn.com</A>
> Reply-to:<A HREF="mailto:discussion at nsrca.org">discussion at nsrca.org</A>
> To:<A HREF="mailto:discussion at nsrca.org">discussion at nsrca.org</A>
> Sent from the Internet 
> 
> 
> 
> John,
> No the kit wasn't ordered from Dixie, it was from Piedmont.
>  
> Steve
> 
> >> ----- Original Message ----- 
>> From: <A HREF="mailto:johnferrell at earthlink.net">John Ferrell</A> 
>> To: <A HREF="mailto:discussion at nsrca.org">discussion at nsrca.org</A> 
>> Sent: Friday, October 03, 2003 11:48 PM
>> Subject: Re: direct orders
>> 
>> 
>> I hope the vendor was not Dixie Competition Products.
>> I have search the old records and do not find your name listed. There were 
>> a few Hydeouts produced before the Guerin refinements and I am aware of 
>> several "leaks" in the production agreement.
>>  
>> I seldom used any transportation other than UPS and the few claims I had 
>> were handled between UPS and Dixie. I quit shipping before I received the 
>> returns after one customer refused to return the damaged product after receiving 
>> the replacement. When quality issues arose, I always included a check for 
>> the return shipping as well. 
>> 
> 
> 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.f3a.us/pipermail/nsrca-discussion/attachments/20031004/5c4bb0e6/attachment.html