direct orders

[patterndude at comcast.net]

We at aeroslave.com are going through our first ever actual insurance claim with USPS.  There was a big ole footprint on the box where it was crushed (along with the fuse inside).  The customer accepted the package, took it home, opened it and sent me pictures.  The USPS let me start the insurance claim process but I had to mail the forms to the customer to fill out part of the form and for submission at his post office.  So far so good, but there hasn't been insurance payment yet.
  With the USPS there is no way for me to do "everything" to take the load off the customer.  When they damage a package the mfg and customer are stuck in it together for a while.
--Lance


--
District 6 AVP
www.aeroslave.com
> I don't want to sound like a second guesser, (and believe me I'm sympathetic
> with the loss) but I had in-transit damage happen with a 35% airplane.  After
> negotiating with the carrier, and the manufacturer, I realized I had made a
> mistake by accepting the shipment.  If  I'm ever in the same circumstances, I'll
> refuse the shipment.  Only reason I didn't do so this particular time, was the
> long waiting period for a replacement.  I shoulda waited.  And let U.P.S. and
> the manufacturer fight it out with me on the outside as an observer.
> If there is any damage, DON'T ACCEPT IT!
> 
> Bill Glaze
> 
> Tony Stillman wrote:
> 
> > After I had the Excellence blow off a wing panel in flight, and PL only
> > wanted to give me 10% off of a new kit, I decided that I really needed to
> > design my own airplane so that I could get one when I wanted one, and build
> > it so it would stay together.
> >
> > The Smaragd that I am flying is good, but I will be happy when my new
> > Panacea is in the air in early 2004.
> >

> > Tony Stillman
> > Radio South
> > 3702 N. Pace Blvd.
> > Pensacola, FL 32505
> > 1-800-962-7802
> > www.radiosouthrc.com
> > ----- Original Message -----
> > From: "Troy Newman" <troy_newman at msn.com>
> > To: <discussion at nsrca.org>
> > Sent: Wednesday, October 01, 2003 3:35 PM
> > Subject: Re: direct orders
> >
> > > Tom,
> > >
> > > PL is not the best thru such an event. Their attitude if you have not
> > > already received it is "you signed for the box" meaning the box was in an
> > > undamaged state. If the box was damaged why did you sign for it?
> > Therefore
> > > it is up to you and the freight company. The freight company will tell you
> > > the same and since the box was signed for in an un-damaged state the
> > > contents should be undamaged as well if packaged properly.  This becomes a
> > > big issue in that the boxes are not packaged very well.
> > >
> > > Here in the USA Central Hobbies repackages the kits and does a pretty good
> > > job of dealing with the issue. The problem is our planes are

> > > fragile...especially these French fuses. If not packaged properly the UPS,
> > > FedEX and so on will break, bust, crush, damage, and puncture anything
> > they
> > > get their hands on.
> > >
> > >
> > > This is the great reason to go through the local distributors...I
> > understand
> > > you are in a bad position being there is not a continental distributor for
> > > you. Perhaps this will advise others of the issues at hand. Good Luck with
> > > your issue. I hate to say that it doesn't sound good from those who have
> > > received kits direct here in the USA.
> > >
> > >
> > > TN
> > >
> > > ----- Original Message -----
> > > From: "Koenig, Tom" <Tom.Koenig at actewagl.com.au>
> > > To: <discussion at nsrca.org>
> > > Sent: Wednesday, October 01, 2003 4:12 PM
> > > Subject: RE: direct orders
> > >
> > >
> > > >
> > > > How was Pl through out all this Steve?
> > > >
> > > > Tom
> > > >
> > > > > ----------
> > > > > From: Patternrules at aol.com[SMTP:Patternrules at aol.com]
> > > > > Reply To: discussion at nsrca.org

> > > > > Sent: Thursday, 2 October 2003 5:55
> > > > > To: discussion at nsrca.org
> > > > > Subject: Re: direct orders
> > > > >
> > > > > I had 2 Smaragd fuses damaged the 3rd one was in great shape I had the
> > > > > distributor pack as my specs and paid extra to make sure that it would
> > > > > come in OK and it is a no brainer to deal with freight ins. was my
> > > > > experience anyway, time getting another fuse will probably be the big
> > > > > thing.
> > > > >
> > > > > Steve Maxwell
> > > > >
> > > >
> > > > ************************************************************************
> > > > *PLEASE NOTE*  This email and any attachments may
> > > > be confidential. If received in error, please delete all
> > > > copies and advise the sender. The reproduction or
> > > > dissemination of this email or its attachments is
> > > > prohibited without the consent of the sender.
> > > >
> > > > WARNING RE VIRUSES:  Our computer systems sweep
> > > > outgoing email to guard against viruses, but no warranty

> > > > is given that this email or its attachments are virus free.
> > > > Before opening or using attachments, please check for
> > > > viruses.  Our liability is limited to the re-supply of any
> > > > affected attachments.
> > > >
> > > > Any views expressed in this message are those of the
> > > > individual sender, except where the sender expressly,
> > > > and with authority, states them to be the views of the
> > > > organisation.
> > > > ************************************************************************
> > > > =====================================
> > > > # To be removed from this list, send a message to
> > > > # discussion-request at nsrca.org
> > > > # and put leave discussion on the first line of the body.
> > > > #
> > > >
> > > >
> > > =====================================
> > > # To be removed from this list, send a message to
> > > # discussion-request at nsrca.org
> > > # and put leave discussion on the first line of the body.
> > > #
> > >
> > >
> > >
> >
> > =====================================

> > # To be removed from this list, send a message to
> > # discussion-request at nsrca.org
> > # and put leave discussion on the first line of the body.
> > #
> 
> =====================================
> # To be removed from this list, send a message to 
> # discussion-request at nsrca.org
> # and put leave discussion on the first line of the body.
> #
> 

=====================================
# To be removed from this list, send a message to 
# discussion-request at nsrca.org
# and put leave discussion on the first line of the body.
#