direct orders

[Adam Glatt]

How did you pay for the kit?  If it was by credit card it is quite possible
the credit company will see your side (they care about you more than the
companies, oddly enough) and take your money back from the merchant (PL) if
the merchant doesn't do anything to remedy the situation.  At least worth
phone your issuing bank.

That is, if you paid for it by credit card.  Bank wire transfer and
everything is different.

----- Original Message -----
From: "Koenig, Tom" <Tom.Koenig at actewagl.com.au>
To: "'Discussion'" <discussion at nsrca.org>
Sent: Wednesday, October 01, 2003 1:47 PM
Subject: direct orders


>
> Hi All,
>
> Just a question to those that may have had experience with ordering
directly
> from PL prod or ZN or the like.
>
> Just today I received a Lazulite and a Partner from PL. I ordered these
> directly as we dont have a local distributor. I'd been waiting for months
> and  was quite excited to finally receive them. Not to mention the fact
that
> my hip pocket is now an empty cavern!
>
> The Partner arrived OK but the Lazulite (fuselage) is trashed. Question
> is....how did any of you out there in pattern land handle the 'insurance'
> issues with this sort of situation.
> I have contacted PL, but was told to start by handling it through the
> freight companies involved.
>
> I'm just a bit ( ok ...extremely) concerned that I may get the runaround
> with all this, by all parties concerned. I would hate for all this to turn
> to...well you know.
>
> Anyone out there who could share their experiences with this sort of
> situation??
>
> Regards
>
> Tom
>
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