direct orders

Wed Oct 1 13:57:13 AKDT 2003

What company handled the shipping?

We have brought in 21 ZN Line planes from France direct, 17 of them came in air freight via Danzas, and 4 came in on Air Canada, not one plane was damaged even a little, and I would not consider the models to be overly protected in their boxes.  The shipping was costing on average about $200 CND per model when ordered in quantities of 6 and up.

What company is PL using?

Chad

----- Original Message -----
From: "Koenig, Tom" <Tom.Koenig at actewagl.com.au>
Date: Wednesday, October 1, 2003 3:38 pm
Subject: RE: direct orders

> 
> Oh boy ...I knew there was a reason why I did my own stuff for so many
> years.
> 
> I'm about to possibly learn a very,very expensive lesson. I just 
> hope that
> there is still some faith left in humanity. I do afterall have a 
> genuineclaim.
> Thank goodness Merlin4 is on the board!
> 
> > ----------
> > From: 	Tony Stillman[SMTP:tony at radiosouthrc.com]
> > Reply To: 	discussion at nsrca.org
> > Sent: 	Thursday, 2 October 2003 7:33
> > To: 	discussion at nsrca.org
> > Subject: 	Re: direct orders
> > 
> > Eric:
> > 
> > THAT'S PRETTY GOOD, ERIC!!  I kinda like it.......
> > 
> > Tony Stillman
> > Radio South
> > 3702 N. Pace Blvd.
> > Pensacola, FL 32505
> > 1-800-962-7802
> > www.radiosouthrc.com
> > ----- Original Message ----- 
> > From: "Henderson,Eric" <Eric.Henderson at gartner.com>
> > To: <discussion at nsrca.org>
> > Sent: Wednesday, October 01, 2003 4:30 PM
> > Subject: RE: direct orders
> > 
> > 
> > Tony,
> > 
> > 
> >         You should call your new plane "FREEDOM FLIES"
> > 
> > 
> > :-)  Eric.
> > 
> > 
> > -----Original Message-----
> > From: discussion-request at nsrca.org
> > [discussion-request at nsrca.org]On Behalf Of Tony Stillman
> > Sent: Wednesday, October 01, 2003 5:13 PM
> > To: discussion at nsrca.org
> > Subject: Re: direct orders
> > 
> > 
> > After I had the Excellence blow off a wing panel in flight, and 
> PL only
> > wanted to give me 10% off of a new kit, I decided that I really 
> needed to
> > design my own airplane so that I could get one when I wanted 
> one, and
> > build
> > it so it would stay together.
> > 
> > The Smaragd that I am flying is good, but I will be happy when 
> my new
> > Panacea is in the air in early 2004.
> > 
> > 
> > 
> > Tony Stillman
> > Radio South
> > 3702 N. Pace Blvd.
> > Pensacola, FL 32505
> > 1-800-962-7802
> > www.radiosouthrc.com
> > ----- Original Message ----- 
> > From: "Troy Newman" <troy_newman at msn.com>
> > To: <discussion at nsrca.org>
> > Sent: Wednesday, October 01, 2003 3:35 PM
> > Subject: Re: direct orders
> > 
> > 
> > > Tom,
> > >
> > > PL is not the best thru such an event. Their attitude if you 
> have not
> > > already received it is "you signed for the box" meaning the 
> box was in
> > an
> > > undamaged state. If the box was damaged why did you sign for it?
> > Therefore
> > > it is up to you and the freight company. The freight company 
> will tell
> > you
> > > the same and since the box was signed for in an un-damaged 
> state the
> > > contents should be undamaged as well if packaged properly.  
> This becomes
> > a
> > > big issue in that the boxes are not packaged very well.
> > >
> > > Here in the USA Central Hobbies repackages the kits and does a 
> pretty> good
> > > job of dealing with the issue. The problem is our planes are
> > > fragile...especially these French fuses. If not packaged 
> properly the
> > UPS,
> > > FedEX and so on will break, bust, crush, damage, and puncture 
> anything> they
> > > get their hands on.
> > >
> > >
> > > This is the great reason to go through the local distributors...I
> > understand
> > > you are in a bad position being there is not a continental 
> distributor> for
> > > you. Perhaps this will advise others of the issues at hand. 
> Good Luck
> > with
> > > your issue. I hate to say that it doesn't sound good from 
> those who have
> > > received kits direct here in the USA.
> > >
> > >
> > > TN
> > >
> > > ----- Original Message ----- 
> > > From: "Koenig, Tom" <Tom.Koenig at actewagl.com.au>
> > > To: <discussion at nsrca.org>
> > > Sent: Wednesday, October 01, 2003 4:12 PM
> > > Subject: RE: direct orders
> > >
> > >
> > > >
> > > > How was Pl through out all this Steve?
> > > >
> > > > Tom
> > > >
> > > > > ----------
> > > > > From: Patternrules at aol.com[SMTP:Patternrules at aol.com]
> > > > > Reply To: discussion at nsrca.org
> > > > > Sent: Thursday, 2 October 2003 5:55
> > > > > To: discussion at nsrca.org
> > > > > Subject: Re: direct orders
> > > > >
> > > > > I had 2 Smaragd fuses damaged the 3rd one was in great 
> shape I had
> > the
> > > > > distributor pack as my specs and paid extra to make sure 
> that it
> > would
> > > > > come in OK and it is a no brainer to deal with freight 
> ins. was my
> > > > > experience anyway, time getting another fuse will probably 
> be the
> > big
> > > > > thing.
> > > > >
> > > > > Steve Maxwell
> > > > >
> > > >
> > > >
> > 
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