direct orders

[Koenig, Tom]

So...are you keeping it.??

> ----------
> From: 	Woodward James R Civ 412
> TW/DRP[SMTP:James.Woodward2 at edwards.af.mil]
> Reply To: 	discussion at nsrca.org
> Sent: 	Thursday, 2 October 2003 7:36
> To: 	discussion at nsrca.org
> Subject: 	RE: direct orders
> 
> Touchy subject:  I have just gone through this with PLProd.  The Lazulite
> I
> ordered was 4 months late, and missing the nomex landing gear plate, and
> wheel pants.  The box looked a little dirty, but not overtly damaged.  The
> fuselage, although not "through-cracked", had about 5 noticeable creases
> on
> the left side.  These creases were like depression veins in the gel coat
> or
> something.  Basically, this was a kit that I paid full price for, and
> about
> $450 in shipping to get, that I would have never purchased had I been able
> to view this fuselage in person.  Being that I could not view it in
> person,
> they still felt fine to ship it to me though.  
> 
> So, I had to drive 85 miles to one shipping office and pay another $90 in
> paperwork, then drive to customs near LAX and spend another $10 in
> paperwork, then go to another shipping office where the actual package
> was.
> I gained a new appreciation for what the hobby shops deal with for us in
> these matters!!!
> Jim W.
> PS - they did send the wheel pants afterward.  However, the MK packaged
> wheel pants are of terrible quality and certainly not ready to paint.  The
> 1/2s of each wheel pant are either not the same size, or off-set during
> gluing.  The Bolly pants I've seen are 200% better than these MK pants,
> and
> the ZN line pants are definitely better than these MK/PLProd wheel pants.
> 
> 
> 
> -----Original Message-----
> From: Koenig, Tom [mailto:Tom.Koenig at actewagl.com.au] 
> Sent: Wednesday, October 01, 2003 1:57 PM
> To: 'discussion at nsrca.org'
> Subject: RE: direct orders
> 
> 
> Oh dear..this is what I was fearing Troy. I am really quite concerned. I
> did
> contact PL immediately upon opening the box..I took pictures too.
> 
> Man this could turn out to be a nightmare!!!!
> 
> 
> 
> > ----------
> > From: 	Troy Newman[SMTP:troy_newman at msn.com]
> > Reply To: 	discussion at nsrca.org
> > Sent: 	Thursday, 2 October 2003 6:35
> > To: 	discussion at nsrca.org
> > Subject: 	Re: direct orders
> > 
> > Tom,
> > 
> > PL is not the best thru such an event. Their attitude if you have not
> > already received it is "you signed for the box" meaning the box was in
> an
> > undamaged state. If the box was damaged why did you sign for it?
> > Therefore
> > it is up to you and the freight company. The freight company will tell
> you
> > the same and since the box was signed for in an un-damaged state the
> > contents should be undamaged as well if packaged properly.  This becomes
> a
> > big issue in that the boxes are not packaged very well.
> > 
> > Here in the USA Central Hobbies repackages the kits and does a pretty
> good
> > job of dealing with the issue. The problem is our planes are
> > fragile...especially these French fuses. If not packaged properly the
> UPS,
> > FedEX and so on will break, bust, crush, damage, and puncture anything
> > they
> > get their hands on.
> > 
> > 
> > This is the great reason to go through the local distributors...I
> > understand
> > you are in a bad position being there is not a continental distributor
> for
> > you. Perhaps this will advise others of the issues at hand. Good Luck
> with
> > your issue. I hate to say that it doesn't sound good from those who have
> > received kits direct here in the USA.
> > 
> > 
> > TN
> > 
> > ----- Original Message ----- 
> > From: "Koenig, Tom" <Tom.Koenig at actewagl.com.au>
> > To: <discussion at nsrca.org>
> > Sent: Wednesday, October 01, 2003 4:12 PM
> > Subject: RE: direct orders
> > 
> > 
> > >
> > > How was Pl through out all this Steve?
> > >
> > > Tom
> > >
> > > > ----------
> > > > From: Patternrules at aol.com[SMTP:Patternrules at aol.com]
> > > > Reply To: discussion at nsrca.org
> > > > Sent: Thursday, 2 October 2003 5:55
> > > > To: discussion at nsrca.org
> > > > Subject: Re: direct orders
> > > >
> > > > I had 2 Smaragd fuses damaged the 3rd one was in great shape I had
> the
> > > > distributor pack as my specs and paid extra to make sure that it
> would
> > > > come in OK and it is a no brainer to deal with freight ins. was my
> > > > experience anyway, time getting another fuse will probably be the
> big
> > > > thing.
> > > >
> > > > Steve Maxwell
> > > >
> > >
> > >
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