direct orders

[Tony Stillman]

After I had the Excellence blow off a wing panel in flight, and PL only
wanted to give me 10% off of a new kit, I decided that I really needed to
design my own airplane so that I could get one when I wanted one, and build
it so it would stay together.

The Smaragd that I am flying is good, but I will be happy when my new
Panacea is in the air in early 2004.



Tony Stillman
Radio South
3702 N. Pace Blvd.
Pensacola, FL 32505
1-800-962-7802
www.radiosouthrc.com
----- Original Message ----- 
From: "Troy Newman" <troy_newman at msn.com>
To: <discussion at nsrca.org>
Sent: Wednesday, October 01, 2003 3:35 PM
Subject: Re: direct orders


> Tom,
>
> PL is not the best thru such an event. Their attitude if you have not
> already received it is "you signed for the box" meaning the box was in an
> undamaged state. If the box was damaged why did you sign for it?
Therefore
> it is up to you and the freight company. The freight company will tell you
> the same and since the box was signed for in an un-damaged state the
> contents should be undamaged as well if packaged properly.  This becomes a
> big issue in that the boxes are not packaged very well.
>
> Here in the USA Central Hobbies repackages the kits and does a pretty good
> job of dealing with the issue. The problem is our planes are
> fragile...especially these French fuses. If not packaged properly the UPS,
> FedEX and so on will break, bust, crush, damage, and puncture anything
they
> get their hands on.
>
>
> This is the great reason to go through the local distributors...I
understand
> you are in a bad position being there is not a continental distributor for
> you. Perhaps this will advise others of the issues at hand. Good Luck with
> your issue. I hate to say that it doesn't sound good from those who have
> received kits direct here in the USA.
>
>
> TN
>
> ----- Original Message ----- 
> From: "Koenig, Tom" <Tom.Koenig at actewagl.com.au>
> To: <discussion at nsrca.org>
> Sent: Wednesday, October 01, 2003 4:12 PM
> Subject: RE: direct orders
>
>
> >
> > How was Pl through out all this Steve?
> >
> > Tom
> >
> > > ----------
> > > From: Patternrules at aol.com[SMTP:Patternrules at aol.com]
> > > Reply To: discussion at nsrca.org
> > > Sent: Thursday, 2 October 2003 5:55
> > > To: discussion at nsrca.org
> > > Subject: Re: direct orders
> > >
> > > I had 2 Smaragd fuses damaged the 3rd one was in great shape I had the
> > > distributor pack as my specs and paid extra to make sure that it would
> > > come in OK and it is a no brainer to deal with freight ins. was my
> > > experience anyway, time getting another fuse will probably be the big
> > > thing.
> > >
> > > Steve Maxwell
> > >
> >
> > ************************************************************************
> > *PLEASE NOTE*  This email and any attachments may
> > be confidential. If received in error, please delete all
> > copies and advise the sender. The reproduction or
> > dissemination of this email or its attachments is
> > prohibited without the consent of the sender.
> >
> > WARNING RE VIRUSES:  Our computer systems sweep
> > outgoing email to guard against viruses, but no warranty
> > is given that this email or its attachments are virus free.
> > Before opening or using attachments, please check for
> > viruses.  Our liability is limited to the re-supply of any
> > affected attachments.
> >
> > Any views expressed in this message are those of the
> > individual sender, except where the sender expressly,
> > and with authority, states them to be the views of the
> > organisation.
> > ************************************************************************
> > =====================================
> > # To be removed from this list, send a message to
> > # discussion-request at nsrca.org
> > # and put leave discussion on the first line of the body.
> > #
> >
> >
> =====================================
> # To be removed from this list, send a message to
> # discussion-request at nsrca.org
> # and put leave discussion on the first line of the body.
> #
>
>
>


=====================================
# To be removed from this list, send a message to 
# discussion-request at nsrca.org
# and put leave discussion on the first line of the body.
#