Poor customer service

[jim ivey]

Brian
If you need an engine for Pensacola I will bring a YS 140 FZ for you to 
use.Let me set it up and you fly it. That's the only extra I have.

Jim Ivey


jivey61 at msn.com





>From: "Brian Billings" <auto7832 at bellsouth.net>
>Reply-To: discussion at nsrca.org
>To: <discussion at nsrca.org>
>Subject: Poor customer service
>Date: Sun, 27 Apr 2003 23:21:31 -0400
>
>How do you get good service from a paticular company, do you have to be a 
>well known
>pattern pilot?, Do you have to be a district VP?, Do you just have to be a 
>frequent respondent
>to the list with the respect of the list community?, Do you have to live 
>just down the street from
>the company so you can get in there face every other day until they 
>perform? I have owned a business
>for twelve years and if you spend money with me you get the good service 
>period! I purchased a pattern engine from
>well known company and now I must say that was a big mistake. I sent the 
>engine back to the company
>for repair after only running one weekend with it before having problems, 
>The engine was sent back
>to the distributor for check out and repair one week before the first 
>district 3 contest in Ocala
>Florida, It is now the week before the Pensacola contest and I am not sure 
>when I will get it
>back and all efforts to have a line of communication with this company has 
>failed, messages get no
>replies, I am told I will get calls back and I don't, I was told "the motor 
>will go back out this week"
>but I never see it {three weeks ago}, I was told this Friday that the motor 
>was ran and the guy that
>ran it wasn't in and that they would call him on his cell and get right 
>back to me, nada, never heard
>back, I am not even sure if he knows who I am and what my problem with the 
>motor is, seems like a standard
>set of blow off lines to me. This motor {excuse me, this company} has 
>caused me to miss the Ocala
>contest, Andersonville GA, and it looks like I am out of luck for the 
>Pensacola contest this weekend. I was
>really looking forward to flying as many contest as I could this year but 
>this company has robbed me of that
>and for that they will loose any future business from me, as a sport flyer 
>just trying my hand at pattern that is
>all I can do, maybe if I was a top FAI pilot this company would have given 
>better service, then again maybe not.
>I learned a long time ago that in business good customers don't bi*#%h, 
>they just go away!
>I am so agrivated and I thank everyone for listening.
>
>Brian Billings
>Orange Park Florida


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