Horizon Service EXCELLENCE

[Bill Glaze]

Just waiting for a chance to jump in on this.  Recently I had an
amplifying "Y" harness that had been through a crash.  I figured
"nothing ventured, nothing gained" and sent it in to see if they could
determine what had happened.  They replied that they didn't usually
repair something of that cost level, as their labor would exceed the
cost of a new part.  I agreed, but replied to them I would like to have
the old one back for dissection.  A week passed, and I kind of forgot
about it.  (My wife says I have a tiny little attention span.)  Anyway,
along came a shipping envelope with a brand new "Y".  Okay, it wasn't
the Hope diamond, but it was still $20 that I didn't have to spend on a
replacement.  I wasn't totally surprised; I've been treated well before
by these folks.  Building customer loyalty...............

Bill Glaze

Bob Pastorello wrote:

> Although perhaps a small thing to many, I sent in a JR 8231 digi servo
> a few weeks back.  It was about a year old, had some gear noise, and
> the "buzz" just wasn't right.  It didn't have any performance issues,
> just didn't feel right, or sound right.    Guess their solution? A
> nicely-worded service report stating "new servo replaced under
> warranty"....folks, that's 100% discount, and they paid return
> shipping! I'm sure many have had good experiences with all brands,
> hope no one minds me giving some credit where due!  Horizon Customer
> Service - NOT an oxymoron !!!!
> Bob Pastorello
> NSRCA 199, AMA 46373
> rcaerobob at cox.net
> www.rcaerobats.net
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