<div dir="ltr">Hey list people. I posted this on RCU today:<br> Hey guys Mike Mueller here.<br> If you don't know already I'm the owner of F3aUnlimited.com, Gator-RC Products and Power Unlimited Lipo's.<br> As many of you know and have communicated to us in the last month our new website launch got off to a very rocky start.<br>
Anna
and I had a vision to create something a lot better but we relied on a
company that was completely incompetent. In the end they we're a bad
partner and failed in an embarrassing fashion. They wouldn't even
acknowledge that a 67 second refresh time was a bad thing. The server
they had us on was not compatible with our site's back-end. The onus for
this debacle sits on my shoulders. In life you live and you learn. If
and when we ever have a similar change it will be handled a lot
differently. The reason we picked the developer was because of
recommendations from friends who didn't have anything to do with E
Commerce and an active website like ours.<br> Upon the launch we
experienced a myriad of issues. The graphics were messed up. The server
was the wrong one resulting in a slow response time and page refresh.
The searches were messed up, the inventory was messed up, the check out
system was all messed up.<br> All in all a complete mess. I can't even begin to tell you the stress this caused us.<br> So
to update you. Anna was forced to fire the original people and hire a
new company. This week is showing significant improvement and we
continue to work the remaining issues. I think it's getting there.<br> I'd
ask you to let me know your thoughts going forward. Please feel free to
add constructive criticism and advise. We strive to improve and service
our customers in a professional and courteous manner. <br> Anna and I
have owned the companies since Jan 1st of this year. Prior to that we
ran the shipping handling and customer service for 18 months. The first 6
months of ownership have been a roller coaster ride but what new
company doesn't experience some high's and lows. To date we are making strides and growing at a fairly rapid rate. So the signs are good.<br> We thank our loyal customers for their patience and encouragement.<br>
Today and tomorrow we are running 5% sale. It's kind of a come see us now offer.<br> Take care and I hope you all have a very nice day.<br> Mike Mueller<br></div>