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<div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt">I agree with Don...</div>
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<div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt">Matt K</div>
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<div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt">-----Original Message-----<br>
From: Don Ramsey via NSRCA-discussion <nsrca-discussion@lists.nsrca.org><br>
To: 'Mike Mueller' <mups53@gmail.com>; 'General pattern discussion' <nsrca-discussion@lists.nsrca.org><br>
Sent: Thu, Jul 10, 2014 10:29 am<br>
Subject: Re: [NSRCA-discussion] F3aUnlimited announcement<br>
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<div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">Site messed up or not, you still delivered the goods. </SPAN></div>
<div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">Thanks,</SPAN></div>
<div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">Don</SPAN></div>
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<div class=MsoNormal><B><SPAN style="FONT-FAMILY: ; FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-FAMILY: ; FONT-SIZE: 10pt"> NSRCA-discussion [<A href="mailto:nsrca-discussion-bounces@lists.nsrca.org?">mailto:nsrca-discussion-bounces@lists.nsrca.org</A>] <B>On Behalf Of </B>Mike Mueller via NSRCA-discussion<br>
<B>Sent:</B> Thursday, July 10, 2014 8:44 AM<br>
<B>To:</B> <A href="mailto:nsrca-discussion@lists.nsrca.org">nsrca-discussion@lists.nsrca.org</A><br>
<B>Subject:</B> [NSRCA-discussion] F3aUnlimited announcement</SPAN></div>
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<div style="LINE-HEIGHT: 115%; MARGIN-BOTTOM: 10pt" class=MsoNormal>Hey list people. I posted this on RCU today:<br>
Hey guys Mike Mueller here.<br>
If you don't know already I'm the owner of F3aUnlimited.com, Gator-RC Products and Power Unlimited Lipo's.<br>
As many of you know and have communicated to us in the last month our new website launch got off to a very rocky start.<br>
Anna and I had a vision to create something a lot better but we relied on a company that was completely incompetent. In the end they we're a bad partner and failed in an embarrassing fashion. They wouldn't even acknowledge that a 67 second refresh time was a bad thing. The server they had us on was not compatible with our site's back-end. The onus for this debacle sits on my shoulders. In life you live and you learn. If and when we ever have a similar change it will be handled a lot differently. The reason we picked the developer was because of recommendations from friends who didn't have anything to do with E Commerce and an active website like ours.<br>
Upon the launch we experienced a myriad of issues. The graphics were messed up. The server was the wrong one resulting in a slow response time and page refresh. The searches were messed up, the inventory was messed up, the check out system was all messed up.<br>
All in all a complete mess. I can't even begin to tell you the stress this caused us.<br>
So to update you. Anna was forced to fire the original people and hire a new company. This week is showing significant improvement and we continue to work the remaining issues. I think it's getting there.<br>
I'd ask you to let me know your thoughts going forward. Please feel free to add constructive criticism and advise. We strive to improve and service our customers in a professional and courteous manner. <br>
Anna and I have owned the companies since Jan 1st of this year. Prior to that we ran the shipping handling and customer service for 18 months. The first 6 months of ownership have been a roller coaster ride but what new company doesn't experience some high's and lows. To date we are making strides and growing at a fairly rapid rate. So the signs are good.<br>
We thank our loyal customers for their patience and encouragement.<br>
Today and tomorrow we are running 5% sale. It's kind of a come see us now offer.<br>
Take care and I hope you all have a very nice day.<br>
Mike Mueller</div>
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