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<DIV><FONT face=Arial size=2>On that note.......</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I received my custom header and extension from Karl
Mueller last week. In case there was any doubt...his work is exquisite,
and he shipped it before I even sent him the payment.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>see a pic here.. <A
href="http://www.insightrc.com/muellerheader">http://www.insightrc.com/muellerheader</A></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>-mark</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=patterndude@comcast.net href="mailto:patterndude@comcast.net">Lance
Van Nostrand</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=nsrca-discussion@lists.nsrca.org
href="mailto:nsrca-discussion@lists.nsrca.org">NSRCA Mailing List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, October 24, 2006 9:22
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [NSRCA-discussion] Hobby
Lobby and BP Associates- greatcustomerservice!</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>I enjoy stories like this. Our vendors and
suppliers really care for our somewhat esoteric hobby.</FONT></DIV>
<DIV><FONT face=Arial size=2>--Lance</FONT></DIV>
<DIV> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=rickwallace45@hotmail.com
href="mailto:rickwallace45@hotmail.com">Rick Wallace</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=nsrca-discussion@lists.nsrca.org
href="mailto:nsrca-discussion@lists.nsrca.org">nsrca-discussion@lists.nsrca.org</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, October 24, 2006 6:57
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [NSRCA-discussion] Hobby Lobby
and BP Associates- great customerservice!</DIV>
<DIV><BR></DIV>
<DIV>
<DIV class=RTE>This is to highlight some GREAT support from two vendors that
help us stay in the air -- BP Associates and Hobby Lobby
International.</DIV>
<DIV class=RTE> </DIV>
<DIV class=RTE>My 7-year old BP / Kavan starter finally gave up a few weeks
ago - teardown showed the commutator on the motor's armature was worn
completely away on about 35% of its surface. </DIV>
<DIV class=RTE> </DIV>
<DIV class=RTE>Max Blose at BP responded to my email saying that he didn't
have many Kavan starter parts, but that he could replace it with a Magnum
unit (another winner, btw). He also let me know that Hobby Lobby sometimes
has armatures available for the Kavan starters . Thanks, Max! </DIV>
<DIV class=RTE> </DIV>
<DIV class=RTE>When I contacted Hobby Lobby their senior tech, L.A. Johnston
said he nad no new Kavan armatures, but some good used ones that might work.
Three days later the box was on the porch with *two* decent armatures in it,
and a note asking me to cover the shipping cost if they solved my problem.
</DIV>
<DIV class=RTE> </DIV>
<DIV class=RTE>Both looked fine and the starter's working great again.
So, for a couple of calls and $8.00 in shipping, we're back in business on
the flight line! </DIV>
<DIV class=RTE> </DIV>
<DIV class=RTE>
<DIV class=RTE><A
href="http://bpassociates.homestead.com/bp.html">http://bpassociates.homestead.com/bp.html</A></DIV>
<DIV class=RTE><A
href="http://www.hobby-lobby.com/">http://www.hobby-lobby.com/</A></DIV>
<DIV class=RTE> </DIV></DIV>
<DIV class=RTE>THANKS, Max from BP Associates and LA Johnston from Hobby
Lobby! </DIV>
<DIV class=RTE> </DIV>
<DIV class=RTE> </DIV>
<DIV class=RTE>Rick Wallace </DIV></DIV><BR clear=all>
<HR>
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