[NSRCA-discussion] F3aUnlimited announcement

[W Anthony Abdullah]

It could've been worse, it could've been like the national healthcare site!

Sent from my iPad

On Jul 10, 2014, at 11:35 AM, Hnycmpsts via NSRCA-discussion <nsrca-discussion at lists.nsrca.org> wrote:

> Mike,
> 
> Even through tough times and with issues that are beyond your control, your dedication has been impressive and very much appreciated.
> 
> Regards,
> Oscar
> 
>> On Jul 10, 2014, at 9:43 AM, Mike Mueller via NSRCA-discussion <nsrca-discussion at lists.nsrca.org> wrote:
>> 
>> Hey list people. I posted this on RCU today:
>>  Hey guys Mike Mueller here.
>> If you don't know already I'm the owner of F3aUnlimited.com, Gator-RC Products and Power Unlimited Lipo's.
>> As many of you know and have communicated to us in the last month our new website launch got off to a very rocky start.
>> Anna and I had a vision to create something a lot better but we relied on a company that was completely incompetent. In the end they we're a bad partner and failed in an embarrassing fashion. They wouldn't even acknowledge that a 67 second refresh time was a bad thing. The server they had us on was not compatible with our site's back-end. The onus for this debacle sits on my shoulders. In life you live and you learn. If and when we ever have a similar change it will be handled a lot differently.  The reason we picked the developer was because of recommendations from friends who didn't have anything to do with E Commerce and an active website like ours.
>>  Upon the launch we experienced a myriad of issues. The graphics were messed up. The server was the wrong one resulting in a slow response time and page refresh. The searches were messed up, the inventory was messed up, the check out system was all messed up.
>> All in all a complete mess. I can't even begin to tell you the stress this caused us.
>> So to update you. Anna was forced to fire the original people and hire a new company. This week is showing significant improvement and we continue to work the remaining issues. I think it's getting there.
>> I'd ask you to let me know your thoughts going forward. Please feel free to add constructive criticism and advise. We strive to improve and service our customers in a professional and courteous manner. 
>> Anna and I have owned the companies since Jan 1st of this year. Prior to that we ran the shipping handling and customer service for 18 months. The first 6 months of ownership have been a roller coaster ride but what new company doesn't experience some high's and lows. To date we are making strides and growing at a fairly rapid rate. So the signs are good.
>> We thank our loyal customers for their patience and encouragement.
>> Today and tomorrow we are running 5% sale. It's kind of a come see us now offer.
>> Take care and I hope you all have a very nice day.
>> Mike Mueller
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