[NSRCA-discussion] F3aUnlimited announcement

[Jon Lowe]

+1

On Jul 10, 2014 8:54 AM, B Hebert via NSRCA-discussion <nsrca-discussion at lists.nsrca.org> wrote:
>
> Hi mike 
>
> I always Always get great service from you. I know the amount of work that goes into this. 
> And I hope you can ride the waves , I'm sure you will work it out . 
> Thanks 
>
> ---- Mike Mueller via NSRCA-discussion <nsrca-discussion at lists.nsrca.org> wrote: 
> > Hey list people. I posted this on RCU today: 
> >   Hey guys Mike Mueller here. 
> > If you don't know already I'm the owner of F3aUnlimited.com, Gator-RC 
> > Products and Power Unlimited Lipo's. 
> >  As many of you know and have communicated to us in the last month our new 
> > website launch got off to a very rocky start. 
> >  Anna and I had a vision to create something a lot better but we relied on 
> > a company that was completely incompetent. In the end they we're a bad 
> > partner and failed in an embarrassing fashion. They wouldn't even 
> > acknowledge that a 67 second refresh time was a bad thing. The server they 
> > had us on was not compatible with our site's back-end. The onus for this 
> > debacle sits on my shoulders. In life you live and you learn. If and when 
> > we ever have a similar change it will be handled a lot differently.  The 
> > reason we picked the developer was because of recommendations from friends 
> > who didn't have anything to do with E Commerce and an active website like 
> > ours. 
> >   Upon the launch we experienced a myriad of issues. The graphics were 
> > messed up. The server was the wrong one resulting in a slow response time 
> > and page refresh. The searches were messed up, the inventory was messed up, 
> > the check out system was all messed up. 
> >  All in all a complete mess. I can't even begin to tell you the stress this 
> > caused us. 
> >  So to update you. Anna was forced to fire the original people and hire a 
> > new company. This week is showing significant improvement and we continue 
> > to work the remaining issues. I think it's getting there. 
> >  I'd ask you to let me know your thoughts going forward. Please feel free 
> > to add constructive criticism and advise. We strive to improve and service 
> > our customers in a professional and courteous manner. 
> >  Anna and I have owned the companies since Jan 1st of this year. Prior to 
> > that we ran the shipping handling and customer service for 18 months. The 
> > first 6 months of ownership have been a roller coaster ride but what new 
> > company doesn't experience some high's and lows. To date we are making 
> > strides and growing at a fairly rapid rate. So the signs are good. 
> >  We thank our loyal customers for their patience and encouragement. 
> >  Today and tomorrow we are running 5% sale. It's kind of a come see us now 
> > offer. 
> >  Take care and I hope you all have a very nice day. 
> >  Mike Mueller 
>
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