[NSRCA-discussion] Fwd: CASTLE SERVICE ADVISORY

Tue May 15 11:31:00 AKDT 2012

In case y'all didn't see this.....

Scott

---------- Forwarded message ----------
From: Castle Creations <newsletter at castlecreations.com>
Date: Tue, May 15, 2012 at 2:26 PM
Subject: CASTLE SERVICE ADVISORY
To: scmcharg at gmail.com

To view this message with your internet browser please click
here.<http://www.mmsend3.com/link.cfm?r=672068863&sid=18953581&m=1972353&u=CASTLE&j=10274223&s=http://www.magnetmail.net/actions/email_web_version.cfm?recipient_id=672068863&message_id=1972353&user_id=CASTLE&group_id=329137&jobid=10274223>

 *SA 2012-01        *

*Inspection & Corrective Action Notice*

*May 15, 2012**
*

* *

*ICE2 160HV         ICE 200         Hydra ICE 240*      *Mamba XL
Hydra ICE 200HV     *

It has come to our attention that some of these ESCs which shipped since
the August 2011 recall on the ICE HV, Mamba XL and Hydra Ice may experience
failures due to the control board becoming unseated from the power board.
This includes controllers that were repaired or replaced in response to the
recall. This only applies to the controllers listed above.  It does not
apply to all ICE2HV controllers.

The controllers listed above were built using two different plastic shell
assemblies over the course of their production. Castle originally used two
end caps that snapped around the heat sink halves and are held in place
with adhesive labels. We switched to a newer plastic shell that was held
together by four screws. The type of plastic shell used dictates the means
of retaining the controllers' control board in its socket on the power
board.

As we made every effort to repair and return the exact controllers that we
received in response to our August 2011 recall, units shipped back to
customers may use either plastic assembly. The 4 screw clamshell case may
leave enough space between the control board and the metal heat sink for
the control board to become unseated from the power board. Castle has an
easy to install means of ensuring the control board stays seated in the
units built with the clamshell design; installation of a small piece of
silicone-rubber foam to maintain a slight compression of the boards.

All new controllers made and shipped during the period of August, 2011, to
May 10, 2012, with the clamshell plastic should be assumed to need a foam
keeper installed before any attempt is made to power or use the controller
in any way.

<http://www.mmsend3.com/link.cfm?r=672068863&sid=18953582&m=1972353&u=CASTLE&j=10274223&s=http://www.castlecreations.com/support/service_advisory/sa1201-foam.html>

Click here to view complete instructions of the inspection procedure may be
found on our website.
<http://www.mmsend3.com/link.cfm?r=672068863&sid=18953583&m=1972353&u=CASTLE&j=10274223&s=http://www.castlecreations.com/support/service_advisory/sa1201-foam.html>

Castle will provide users with the special foam at no charge. Please use
the email form on the web page listed above to send us your mailing address
and we will get the foam out to you immediately.

Our records indicate that there are still quite a few controllers covered
by the August 2011
recall<http://www.mmsend3.com/link.cfm?r=672068863&sid=18953584&m=1972353&u=CASTLE&j=10274223&s=http://www.castlecreations.com/support/service_advisory/sa1103-icehv-mambaxl-hydraicehv.html>that
have not been returned to us for updating.  Our conversations with
customers at events around the country all seem to indicate that many of
you were waiting until our service wait time was reduced in order to
receive your repaired controller in the shortest possible time. Please be
advised  that our return time on these units is now generally a matter of a
few days.

Please do not use controllers covered by the August 2011 advisory that have
not been updated to ICE2, Hydra ICE2, or Mamba XL2 status.  Send them in to
Castle using the procedure outlined on the advisory
page<http://www.mmsend3.com/link.cfm?r=672068863&sid=18953585&m=1972353&u=CASTLE&j=10274223&s=http://www.castlecreations.com/support/service_advisory/sa1103-icehv-mambaxl-hydraicehv.html>so
that we can update them.

We apologize for any inconvenience any of these issues may cause you, and
we sincerely appreciate your business.

We look forward to regaining your trust in our products and our company.

Regards,

Team Castle

Click here<http://www.mmsend3.com/link.cfm?r=672068863&sid=18953586&m=1972353&u=CASTLE&j=10274223&s=http://unsubscribe.magnetmail.net/Actions/unsubscribe.cfm?message_id=1972353&user_id=CASTLE&recipient_id=672068863&email=scmcharg@gmail.com&group_id=329137>to
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Castle Creations Inc. 540 N. Rogers Rd Olathe, KS 66062 (913) 390-6939

-- 
*Scott A. McHarg*
Sr. Systems Engineer - Infrastructure
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