[NSRCA-discussion] FW: [teamfutaba] Futaba 6EX, 7C and TM-7 Service Advisory- Updated 01/30/08

[John Ferrell]

I am aware of at least one service check point locally. It looks like the organization is axcepting resposibility and moving quickly toward resolution.

John Ferrell    W8CCW
"Life is easier if you learn to plow 
       around the stumps"
http://DixieNC.US

  ----- Original Message ----- 
  From: Tony 
  To: 'Gordon Banks' ; 'Red Scholefield' ; 'NSRCA Mailing List' 
  Sent: Wednesday, January 30, 2008 2:46 PM
  Subject: [NSRCA-discussion] FW: [teamfutaba] Futaba 6EX,7C and TM-7 Service Advisory- Updated 01/30/08


   

   

  Tony Stillman, President

  Radio South, Inc.

  139 Altama Connector, Box 322

  Brunswick, GA  31525

  1-800-962-7802

  www.radiosouthrc.com


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  From: teamfutaba at yahoogroups.com [mailto:teamfutaba at yahoogroups.com] On Behalf Of franknoll5492
  Sent: Wednesday, January 30, 2008 2:12 PM
  To: teamfutaba at yahoogroups.com
  Subject: [teamfutaba] Futaba 6EX, 7C and TM-7 Service Advisory- Updated 01/30/08

   


  This service advisory affects only owners of the Futaba TM-7 module 
  and 6EX and 7C FASST systems. Each FASST transmitter contains a 
  unique eight digit identification code, programmed at the factory to 
  identify the respective transmitter and to allow a receiver to be 
  paired only to that radio's signal. Recently we have learned that a 
  very small number of the TM-7 modules, and 6EX and 7C FASST systems 
  were incorrectly coded with a common code number during the 
  manufacturing process. These units were subsequently sold prior to 
  our awareness of the situation. 

  If two or more units, utilizing this common identification code, were 
  to be in use simultaneously, they may cause interference with one 
  another. Please note: Units which utilize the correct identification 
  code will not be affected by these units. 

  We're extremely confident that this is not a widespread problem. 
  However, to catch any possible incorrectly coded units in the field 
  and to give you peace of mind that your system is not affected, we 
  have set up test stations at participating hobby shops throughout the 
  country where you will be able to determine -- within a matter of 
  minutes -- whether or not your transmitter is affected, at no charge 
  to you. There are 100 such Test Stations in place now, and the number 
  will be increased to 500 over the next two to three weeks. Please 
  see: http://2.4gigahertz.com/techsupport/service-advisory-tm7-7c-
  6ex.html#list for a listing of these testing stations. Or, if you 
  prefer, you may send it in to our service center and we will analyze 
  it for you at no charge. If any problem is found, it will be 
  replaced. We will gladly pay the postage for returning the unit and 
  sending it back to you.

  If you have questions or concerns, please do not hesitate to contact 
  our Futaba Service Center at: 217-398-0007 or via email at: 
  service at futaba-rc.com. Our staff is available to you Monday-Friday, 
  8am-5pm U.S. Central Standard Time.

  Precautionary Measures and Information-

  It is important to note that the precautionary measures are relevant 
  only to the Futaba FASST items with serial numbers as described 
  below. To determine if your transmitter might be affected, look on 
  the bottom of the transmitter case. If using the TM-7 module, the 
  serial number is located on the inside portion of the module:

  6EX: A7xxxxxxx without the "I" (Inspected) sticker
  7C 07xxxxxxx without the "I" (Inspected) sticker
  TM-7 07xxxxxx without the "I" (Inspected) sticker

  The precautionary measures do not apply to systems that utilize a 
  serial number as noted below:
  6EX ALL A8xxxxxxx or systems with the A7xxxxxxx serial number which 
  include the "I" (Inspected) sticker
  7C ALL 08xxxxxxx or systems with the 07xxxxxxx which include 
  the "I" (Inspected) sticker
  TM-7 ALL 08xxxxxx or modules with the 07xxxxxx which include the "I" 
  (Inspected) sticker

  1) As with all radio control equipment, we strongly suggest that you 
  pre-flight your aircraft thoroughly prior to flying. When flying at 
  a location with other FASST owners, prior to flying we suggest that 
  all pilots briefly activate their systems simultaneously to check for 
  any interaction between units. If any interactions should occur, do 
  NOT fly. Return the unit to the Futaba Service Center for immediate 
  replacement. 

  2) Each time that your transmitter is turned on, it is imperative 
  that you allow the FASST system an adequate amount of time to 
  thoroughly boot-up completely before shutting down the transmitter. 
  After the battery voltage appears on the LCD, we recommend allowing 
  the system to remain on at least one (1) additional second prior to 
  turning off the power to the transmitter. 

  3) If the transmitter and receiver have lost their binding which 
  required them to be re-linked, we recommend returning them to the 
  Futaba Service Center for analysis. This is not expected behavior 
  and should be investigated accordingly. 

  __,_._,___ 



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