direct orders

[STEVE HOSNER]

John,
No the kit wasn't ordered from Dixie, it was from Piedmont.

Steve
  ----- Original Message ----- 
  From: John Ferrell 
  To: discussion at nsrca.org 
  Sent: Friday, October 03, 2003 11:48 PM
  Subject: Re: direct orders


  I hope the vendor was not Dixie Competition Products.
  I have search the old records and do not find your name listed. There were a few Hydeouts produced before the Guerin refinements and I am aware of several "leaks" in the production agreement.

  I seldom used any transportation other than UPS and the few claims I had were handled between UPS and Dixie. I quit shipping before I received the returns after one customer refused to return the damaged product after receiving the replacement. When quality issues arose, I always included a check for the return shipping as well. 

  John Ferrell
  6241 Phillippi Rd
  Julian NC 27283
  Phone: (336)685-9606
  johnferrell at earthlink.net
  Dixie Competition Products
  NSRCA 479 AMA 4190  W8CCW
  "My Competition is Not My Enemy"
   

    ----- Original Message ----- 
    From: STEVE HOSNER 
    To: discussion at nsrca.org 
    Sent: Wednesday, October 01, 2003 8:42 PM
    Subject: Re: direct orders


    I ordered a HYDEOUT from the company that first started selling them when I was in Arizona.
    Upon opening the box I found the the kit was totaled , a real mess . Upon calling the seller I was
    told that they would have to settle the claim with UPS before they would send me a replacement!
    Without the settlement I was told "they would loose money" by replacing the trashed kitt and they simply would
    not send the replacement until then. Took a long time to get the replacement and the quality simply wasn't there.
    A real piece of poor customer service. They now don't sell the kit and I have had nothing but the best of luck in
    the past with PAC. 
    I agree that you have to be willing to pay for the extra packing care and hope for the best. 

    Steve Hosner
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