direct orders

[STEVE HOSNER]

I ordered a HYDEOUT from the company that first started selling them when I was in Arizona.
Upon opening the box I found the the kit was totaled , a real mess . Upon calling the seller I was
told that they would have to settle the claim with UPS before they would send me a replacement!
Without the settlement I was told "they would loose money" by replacing the trashed kitt and they simply would
not send the replacement until then. Took a long time to get the replacement and the quality simply wasn't there.
A real piece of poor customer service. They now don't sell the kit and I have had nothing but the best of luck in
the past with PAC. 
I agree that you have to be willing to pay for the extra packing care and hope for the best. 

Steve Hosner
  ----- Original Message ----- 
  From: Patternrules at aol.com 
  To: discussion at nsrca.org 
  Sent: Wednesday, October 01, 2003 1:55 PM
  Subject: Re: direct orders


  I had 2 Smaragd fuses damaged the 3rd one was in great shape I had the distributor pack as my specs and paid extra to make sure that it would come in OK and it is a no brainer to deal with freight ins. was my experience anyway, time getting another fuse will probably be the big thing.

  Steve Maxwell 
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