direct orders

[Koenig, Tom]

Oh boy ...I knew there was a reason why I did my own stuff for so many
years.

I'm about to possibly learn a very,very expensive lesson. I just hope that
there is still some faith left in humanity. I do afterall have a genuine
claim.
Thank goodness Merlin4 is on the board!

> ----------
> From: 	Tony Stillman[SMTP:tony at radiosouthrc.com]
> Reply To: 	discussion at nsrca.org
> Sent: 	Thursday, 2 October 2003 7:33
> To: 	discussion at nsrca.org
> Subject: 	Re: direct orders
> 
> Eric:
> 
> THAT'S PRETTY GOOD, ERIC!!  I kinda like it.......
> 
> Tony Stillman
> Radio South
> 3702 N. Pace Blvd.
> Pensacola, FL 32505
> 1-800-962-7802
> www.radiosouthrc.com
> ----- Original Message ----- 
> From: "Henderson,Eric" <Eric.Henderson at gartner.com>
> To: <discussion at nsrca.org>
> Sent: Wednesday, October 01, 2003 4:30 PM
> Subject: RE: direct orders
> 
> 
> Tony,
> 
> 
>         You should call your new plane "FREEDOM FLIES"
> 
> 
> :-)  Eric.
> 
> 
> -----Original Message-----
> From: discussion-request at nsrca.org
> [mailto:discussion-request at nsrca.org]On Behalf Of Tony Stillman
> Sent: Wednesday, October 01, 2003 5:13 PM
> To: discussion at nsrca.org
> Subject: Re: direct orders
> 
> 
> After I had the Excellence blow off a wing panel in flight, and PL only
> wanted to give me 10% off of a new kit, I decided that I really needed to
> design my own airplane so that I could get one when I wanted one, and
> build
> it so it would stay together.
> 
> The Smaragd that I am flying is good, but I will be happy when my new
> Panacea is in the air in early 2004.
> 
> 
> 
> Tony Stillman
> Radio South
> 3702 N. Pace Blvd.
> Pensacola, FL 32505
> 1-800-962-7802
> www.radiosouthrc.com
> ----- Original Message ----- 
> From: "Troy Newman" <troy_newman at msn.com>
> To: <discussion at nsrca.org>
> Sent: Wednesday, October 01, 2003 3:35 PM
> Subject: Re: direct orders
> 
> 
> > Tom,
> >
> > PL is not the best thru such an event. Their attitude if you have not
> > already received it is "you signed for the box" meaning the box was in
> an
> > undamaged state. If the box was damaged why did you sign for it?
> Therefore
> > it is up to you and the freight company. The freight company will tell
> you
> > the same and since the box was signed for in an un-damaged state the
> > contents should be undamaged as well if packaged properly.  This becomes
> a
> > big issue in that the boxes are not packaged very well.
> >
> > Here in the USA Central Hobbies repackages the kits and does a pretty
> good
> > job of dealing with the issue. The problem is our planes are
> > fragile...especially these French fuses. If not packaged properly the
> UPS,
> > FedEX and so on will break, bust, crush, damage, and puncture anything
> they
> > get their hands on.
> >
> >
> > This is the great reason to go through the local distributors...I
> understand
> > you are in a bad position being there is not a continental distributor
> for
> > you. Perhaps this will advise others of the issues at hand. Good Luck
> with
> > your issue. I hate to say that it doesn't sound good from those who have
> > received kits direct here in the USA.
> >
> >
> > TN
> >
> > ----- Original Message ----- 
> > From: "Koenig, Tom" <Tom.Koenig at actewagl.com.au>
> > To: <discussion at nsrca.org>
> > Sent: Wednesday, October 01, 2003 4:12 PM
> > Subject: RE: direct orders
> >
> >
> > >
> > > How was Pl through out all this Steve?
> > >
> > > Tom
> > >
> > > > ----------
> > > > From: Patternrules at aol.com[SMTP:Patternrules at aol.com]
> > > > Reply To: discussion at nsrca.org
> > > > Sent: Thursday, 2 October 2003 5:55
> > > > To: discussion at nsrca.org
> > > > Subject: Re: direct orders
> > > >
> > > > I had 2 Smaragd fuses damaged the 3rd one was in great shape I had
> the
> > > > distributor pack as my specs and paid extra to make sure that it
> would
> > > > come in OK and it is a no brainer to deal with freight ins. was my
> > > > experience anyway, time getting another fuse will probably be the
> big
> > > > thing.
> > > >
> > > > Steve Maxwell
> > > >
> > >
> > >
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