direct orders

Wed Oct 1 13:36:26 AKDT 2003

Touchy subject:  I have just gone through this with PLProd.  The Lazulite I
ordered was 4 months late, and missing the nomex landing gear plate, and
wheel pants.  The box looked a little dirty, but not overtly damaged.  The
fuselage, although not "through-cracked", had about 5 noticeable creases on
the left side.  These creases were like depression veins in the gel coat or
something.  Basically, this was a kit that I paid full price for, and about
$450 in shipping to get, that I would have never purchased had I been able
to view this fuselage in person.  Being that I could not view it in person,
they still felt fine to ship it to me though.  

So, I had to drive 85 miles to one shipping office and pay another $90 in
paperwork, then drive to customs near LAX and spend another $10 in
paperwork, then go to another shipping office where the actual package was.
I gained a new appreciation for what the hobby shops deal with for us in
these matters!!!
Jim W.
PS - they did send the wheel pants afterward.  However, the MK packaged
wheel pants are of terrible quality and certainly not ready to paint.  The
1/2s of each wheel pant are either not the same size, or off-set during
gluing.  The Bolly pants I've seen are 200% better than these MK pants, and
the ZN line pants are definitely better than these MK/PLProd wheel pants.  

-----Original Message-----
From: Koenig, Tom [mailto:Tom.Koenig at actewagl.com.au] 
Sent: Wednesday, October 01, 2003 1:57 PM
To: 'discussion at nsrca.org'
Subject: RE: direct orders

Oh dear..this is what I was fearing Troy. I am really quite concerned. I did
contact PL immediately upon opening the box..I took pictures too.

Man this could turn out to be a nightmare!!!!

> ----------
> From: 	Troy Newman[SMTP:troy_newman at msn.com]
> Reply To: 	discussion at nsrca.org
> Sent: 	Thursday, 2 October 2003 6:35
> To: 	discussion at nsrca.org
> Subject: 	Re: direct orders
> 
> Tom,
> 
> PL is not the best thru such an event. Their attitude if you have not
> already received it is "you signed for the box" meaning the box was in an
> undamaged state. If the box was damaged why did you sign for it?
> Therefore
> it is up to you and the freight company. The freight company will tell you
> the same and since the box was signed for in an un-damaged state the
> contents should be undamaged as well if packaged properly.  This becomes a
> big issue in that the boxes are not packaged very well.
> 
> Here in the USA Central Hobbies repackages the kits and does a pretty good
> job of dealing with the issue. The problem is our planes are
> fragile...especially these French fuses. If not packaged properly the UPS,
> FedEX and so on will break, bust, crush, damage, and puncture anything
> they
> get their hands on.
> 
> 
> This is the great reason to go through the local distributors...I
> understand
> you are in a bad position being there is not a continental distributor for
> you. Perhaps this will advise others of the issues at hand. Good Luck with
> your issue. I hate to say that it doesn't sound good from those who have
> received kits direct here in the USA.
> 
> 
> TN
> 
> ----- Original Message ----- 
> From: "Koenig, Tom" <Tom.Koenig at actewagl.com.au>
> To: <discussion at nsrca.org>
> Sent: Wednesday, October 01, 2003 4:12 PM
> Subject: RE: direct orders
> 
> 
> >
> > How was Pl through out all this Steve?
> >
> > Tom
> >
> > > ----------
> > > From: Patternrules at aol.com[SMTP:Patternrules at aol.com]
> > > Reply To: discussion at nsrca.org
> > > Sent: Thursday, 2 October 2003 5:55
> > > To: discussion at nsrca.org
> > > Subject: Re: direct orders
> > >
> > > I had 2 Smaragd fuses damaged the 3rd one was in great shape I had the
> > > distributor pack as my specs and paid extra to make sure that it would
> > > come in OK and it is a no brainer to deal with freight ins. was my
> > > experience anyway, time getting another fuse will probably be the big
> > > thing.
> > >
> > > Steve Maxwell
> > >
> >
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