Good Customer Service

[Rcmaster199 at aol.com]

That's great news Brian. I'll be coming up the field Sunday early afternoon. 
Don't start it without me

Matt


> Subj:Good Customer Service 
> Date:7/11/2003 1:18:18 PM Eastern Daylight Time
> From:<A HREF="mailto:auto7832 at bellsouth.net">auto7832 at bellsouth.net</A>
> Reply-to:<A HREF="mailto:discussion at nsrca.org">discussion at nsrca.org</A>
> To:<A HREF="mailto:discussion at nsrca.org">discussion at nsrca.org</A>
> Sent from the Internet 
> 
> 
> 
> I just wanted to take advantage of a chance to post something positive to 
> the list, as most of you know I have had a terrible time with a Webra 145 I 
> bought new and has never run right. I had replaced piston, ring, and rod that h
> ad been damaged from a lean running condition I could not solve, before I 
> ruined the new parts I decided to ship it to Horizon Hobby since they are a 
> dealer of these now and I must say Horizon knows the value to good customer 
> service!!. I sent the engine off June 30th and today I received a brand new Webra 
> 145!!! I did not even buy the motor from them. They had this statement on the 
> receipt:
>  
> Brian,
>     Sending new engine to you at this point. Since line is so new and the 
> time has been spent to correct potential problem failed with rod, piston and 
> wristpin installation, best to start from scratch with new engine. Breakin to 
> instructions.
>  
> Just wanted to share this with everyone and if your Webra needs service I 
> highly recommend Horizon Hobby.
>  
> Thanks, Brian Billings
> 

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