Poor customer service

[John Crozier]

John, will you please email me off line?
Thanx...croz
sjcrozier at comcast.net
----- Original Message ----- 
From: "John Ferrell" <johnferrell at earthlink.net>
To: <discussion at nsrca.org>
Sent: Tuesday, April 29, 2003 7:55 AM
Subject: Re: Poor customer service


I believe customer service is the most important dimension of an RC
supplier.

  ----- Original Message ----- 
  From: Rcmaster199 at aol.com
  To: discussion at nsrca.org
  Sent: Monday, April 28, 2003 7:43 PM
  Subject: Re: Poor customer service


  All,

  Brian is a member of my club in Jacksonville Florida and it has been an
exasperating experience for him . He just purchased a new plane to put the
engine in 2 months ago and has not really gotten any trimming or pattern
flying done at all. Brian is a new Pattern pilot having competed in a couple
Sportsman contests, and the last thing he needed was to have this major
hic-up happen, leaving a bitter taste in his mouth. We all complain about
how tough it is to get new people in the sport,; well this type of thing
kills the desire.

  I also feel somewhat responsible since I did the primary convincing that
the engine in question is the right choice for him. I use the same engine.
The company in question is well known and has gotten alot of favorable
printing in our pages and those of Model Aviation. The response he has
gotten from this otherwise reputable company, has been appalling.

  I believe that the next course of action should be straight forward: To
avoid further embarassment and make ammends, the company should keep the
engine and should refund Brian his money



  Matt Kebabjian

  D3 VP


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