Poor customer service

[Tony Stillman]

Brian:

Contact me privately and I'll see if I can help.  

  ----- Original Message ----- 
  From: Brian Billings 
  To: discussion at nsrca.org 
  Sent: Sunday, April 27, 2003 10:21 PM
  Subject: Poor customer service


  How do you get good service from a paticular company, do you have to be a well known 
  pattern pilot?, Do you have to be a district VP?, Do you just have to be a frequent respondent
  to the list with the respect of the list community?, Do you have to live just down the street from
  the company so you can get in there face every other day until they perform? I have owned a business 
  for twelve years and if you spend money with me you get the good service period! I purchased a pattern engine from 
  well known company and now I must say that was a big mistake. I sent the engine back to the company
  for repair after only running one weekend with it before having problems, The engine was sent back
  to the distributor for check out and repair one week before the first district 3 contest in Ocala
  Florida, It is now the week before the Pensacola contest and I am not sure when I will get it
  back and all efforts to have a line of communication with this company has failed, messages get no
  replies, I am told I will get calls back and I don't, I was told "the motor will go back out this week"
  but I never see it {three weeks ago}, I was told this Friday that the motor was ran and the guy that
  ran it wasn't in and that they would call him on his cell and get right back to me, nada, never heard
  back, I am not even sure if he knows who I am and what my problem with the motor is, seems like a standard
  set of blow off lines to me. This motor {excuse me, this company} has caused me to miss the Ocala
  contest, Andersonville GA, and it looks like I am out of luck for the Pensacola contest this weekend. I was
  really looking forward to flying as many contest as I could this year but this company has robbed me of that
  and for that they will loose any future business from me, as a sport flyer just trying my hand at pattern that is 
  all I can do, maybe if I was a top FAI pilot this company would have given better service, then again maybe not.
  I learned a long time ago that in business good customers don't bi*#%h, they just go away!
  I am so agrivated and I thank everyone for listening. 

  Brian Billings
  Orange Park Florida  
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