Poor customer service

[Terry Terrenoire]

This is a case where maybe the group can help. if we knew the source of
the problem, and their E-mail. then we could all send a note, just to let
them know how many were being made aware of their poor service.

Just a thought. I too have had my own business, and have been in sales
most of my life. I hate hearing this!

Terry T.


On Sun, 27 Apr 2003 23:21:31 -0400 "Brian Billings"
<auto7832 at bellsouth.net> writes:
How do you get good service from a paticular company, do you have to be a
well known 
pattern pilot?, Do you have to be a district VP?, Do you just have to be
a frequent respondent
to the list with the respect of the list community?, Do you have to live
just down the street from
the company so you can get in there face every other day until they
perform? I have owned a business 
for twelve years and if you spend money with me you get the good service
period! I purchased a pattern engine from 
well known company and now I must say that was a big mistake. I sent the
engine back to the company
for repair after only running one weekend with it before having problems,
The engine was sent back
to the distributor for check out and repair one week before the first
district 3 contest in Ocala
Florida, It is now the week before the Pensacola contest and I am not
sure when I will get it
back and all efforts to have a line of communication with this company
has failed, messages get no
replies, I am told I will get calls back and I don't, I was told "the
motor will go back out this week"
but I never see it {three weeks ago}, I was told this Friday that the
motor was ran and the guy that
ran it wasn't in and that they would call him on his cell and get right
back to me, nada, never heard
back, I am not even sure if he knows who I am and what my problem with
the motor is, seems like a standard
set of blow off lines to me. This motor {excuse me, this company} has
caused me to miss the Ocala
contest, Andersonville GA, and it looks like I am out of luck for the
Pensacola contest this weekend. I was
really looking forward to flying as many contest as I could this year but
this company has robbed me of that
and for that they will loose any future business from me, as a sport
flyer just trying my hand at pattern that is 
all I can do, maybe if I was a top FAI pilot this company would have
given better service, then again maybe not.
I learned a long time ago that in business good customers don't bi*#%h,
they just go away!
I am so agrivated and I thank everyone for listening. 

Brian Billings
Orange Park Florida  
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